On the 8th of January 2021, I went to the tag agency to update the mai... read more On the 8th of January 2021, I went to the tag agency to update the mailing address of 3 of my vehicles, 1 being a Lincoln Navigator. And, I updated my last name on one 1 of my vehicles to my, current, maiden name. At this time, I was informed that the last name on the Lincoln Navigator was from a previous marriage and divorce in 2005. I have been married/divorced twice since 2005 and changed my last name back to my maiden name in the interim, which is my legal last name, currently. On the 15th of January 2021, I went back to the tag agency with my 2005 divorce decree and requested to change the name on the title to my maiden name and license. I was advised because my divorce decree didn’t state that my name would be restored she couldn’t do it. I explained to her that the DMV changed my driver’s license back to my maiden, which I had a driver’s license in my possession. I left and came back and spoke with a heavy-set male who informed me of the same thing and went and spoke with a mgr./owner who informed him that I would have to call the Oklahoma Tax Commission and ask them if it were okay, and if so for me to get the name/phone number of the person whom I spoke with for him and he would do it. On the 22nd of January, I called the Oklahoma Tax Commission and spoke with Josh. I repeated the Ludacris request of the tag agency to Josh. I was informed that “the tag agency should be ashamed of themselves because they are regulated by the Tax Commission, and they should know their phone number to call instead of asking a customer to call and waste the customer’s time.” He also provided me with the phone number for Audit to voice my complaint, which I will do. Further, I went right to Nicoma Park Tag Agency and changed the name on the title, and was provided with professional service and accurate information. I will not be doing business with this entity in the future. In over 30 years of frequenting it, I don’t ever recall seeing anyone of color, of any nationality other than Caucasian working here. On each visit here, the staff play around with each other while completing transactions with their customers, as well as have conversations. No thank you. I hope that they receive the coaching that they need.
