Poe Ave. and Troy caused over $1700 Dollars damage to a brand new car.... read more Poe Ave. and Troy caused over $1700 Dollars damage to a brand new car. Broke the Rear Defrost, Left Hair under the Tint, Left increases in the tint. Totally Incompetent. I would NEVER recommend Ziebart to my worst enemies!
On, 8/11/2015 I visited the Poe Ave Dayton,Ohio store for rust pro... read more On, 8/11/2015 I visited the Poe Ave Dayton,Ohio store for rust proofing and decided to get your ceramic film tinting done at the same time. When I went to pick up my car I noticed that there appeared to be some areas that looked like human hairs under the film. I also noticed areas where the film looked like it was creased or folded over. The manager told me to let the tint dry a few days and then bring it back if necessary. Well those areas and several others on every window still were there after 7 days so I went back to the Poe Ave Store a second time and the manager again had the tech redo the entire car. Again after 3 days there were hairs, pieces of film left from before, and dirt under the film. I once again for the third time I returned to the Poe Ave location and when the manager saw me and heard my description of what was wrong he thought I was making it up but when I showed him the car he again had the tech redo the front wind shield, rear and 3 of the side windows. Acting like they have to do these redo's over all the time and that it was no big deal. This time when I got home I again noticed pieces of the previous tint still under the wind shield tint and the driver rear window had a tear line all the way down from top to bottom. This time I decided to try my luck with their Troy, Ohio store even though it is 15 miles away from my home. They were able to fit me in and corrected both problems the first time. They indicated to me that they have had to fix several of Poe Ave's tint problems recently so I was not the only case. I would like to know what is wrong with your Poe Ave Tint installer?. I can't believe a business would keep someone so grossly unqualified. Your managers that waited on me also acted as though this is a common everyday occurrence. Not one of them apologized for the time I had to wait in their waiting area, nor for my trips. They acted nice but good customer service goes beyond that. I learned that a long time ago as a Pharmacy Manager for a large pharmacy chain store. M. Frost R.Ph.
Tried to get a re-applied vinyl protection piece on my conversion van!... read more Tried to get a re-applied vinyl protection piece on my conversion van! Went in to see Doug to see the van and give an estimate. He stated that it would be $91. Dropped off the van to have them apply the one small vinyl protection piece approx. 48"x24" and then Doug stated that he wanted $400 NOW! I told him that he should honor the quote. He said, just come back and pick it up - we aren't doing anything! Very Unprofessional Ziebart location - won't honor their own quote and once they start - everything changes x 4! Run from this Ziebart!!
