I can't say enough about my experiences with Pep Boys. I think they a... read more I can't say enough about my experiences with Pep Boys. I think they are the most honest mechanics I've encountered in a very long time. I got new Michelin tires at Costco and since they don't do alignments, I took it to Pep Boys. They changed my oil but told me my car was in perfect alignment with the new tires and showed me their print out. They could have easily charged me as I would never have known, but they didn't and for that I will be returning and telling all my girlfriends they can trust Pep Boys on Springboro! Oh yeah, I took my mother's car for a new battery and radiator flush and they came back and said her coolant didn't need to be changed as it looked like it had been done recently. We went back through her paperwork and when she received her 50,000 mile service at the dealership less than a year ago, they had flushed her radiator. So again, they could have performed the service, but they were honest enough to say it didn't need to be done. In this day and age of being unable to trust anyone or any service, it's nice to know there are still honest mechanics like Pep Boys on Springboro in Miamisburg.
After having our van stolen the last thing I wanted to deal with was a... read more After having our van stolen the last thing I wanted to deal with was a rude worker.... Totally rude and disrespectful . I had asked questions and was always given the same reply "ok" , I asked when the van had been released I felt like I should have been notified & she assured me that was NOT her job! This place is a joke , I would not recommend their services to anyone !!!!!!!
Horrible experience. Oil change was fine but when I left, muffler made... read more Horrible experience. Oil change was fine but when I left, muffler made awful sound. Went back and although store employee suspected they damaged it (in fairness, it was old), they refused to take responsibility. $600 damage and despite the fact that they said "they would make it right," I'm still waiting for call from District Manager who supposedly would look into it. Store manager was abusive and said "Pep Boys will be coming after you." Stay away Pep Boys! Customer NoService at its best!
