I had my truck towed to this company on last week by AAA. Once they r... read more I had my truck towed to this company on last week by AAA. Once they received the truck I called them to see if they looked at the truck and the gentle men told me it would be $85 to check the truck. I told them okay, go ahead with the service. The next day my husband called and they told me we had a bad battery (we had just purchased a new battery two days prior to getting the truck towed) and in order to do any type of service we would have to pay $800 dollar. After hearing them tell us we need to provide them with $800 to do any type of service we wanted to know what types of service they was going to perform. The next day we went to the shop and the lady at the desk called one of the mechanics upfront to explain to us what service he was going to perform and he couldn't tell us anything other then we needed to give them $800 before they could do anything. Meanwhile we took the bad battery back to the shop and the man informed us that the battery was fine, not sure who to believe we received a second opinion. And the outcome was the same GOOD BATTERY. At this point we had to find someone else to look at our truck and was charged a $41 storage fee by Charlie's and then our truck got towed to the wrong shop. I WOULD NOT GIVE THIS PLACE ANY STARS but you have to for the review. I'm writing this review just for people to BEWARE!
I called for a quote on a timing belt and water pump. They gave it to... read more I called for a quote on a timing belt and water pump. They gave it to me right away and set up an appointment for the next day. It was ready when promised and was what they quoted. It also came with a 2 year, 24,000 mile warranty. This is a family owned business that has been here for 20 years. (and I just now found them) I'll be back.
This place surprised me a bit. All I needed was to have the horn repla... read more This place surprised me a bit. All I needed was to have the horn replaced, but I found a popular small, family owned automotive business. It seems they've been in business for a long time and are fully ingrained in the neighborhood. The service time and cost was very reasonable. The attitude was welcoming and customer oriented...I was offered home made chocolate chip cookies that another customer dropped off..it seems this is a usual practice. :) I didn't have a chance to wonder when my car was going to be completed nor did I feel like I had to worry about exorbitant prices. I'd definitely go there first if my car needs service
