I saw negative reviews of this place and thought they may just be isol... read more I saw negative reviews of this place and thought they may just be isolated incidents. I should have gone with my gut feeling, that was mistake #1. I dropped my BMW 650 off on Wednesday evening for an appointment on Thursday morning. That was mistake #2. I stopped by later on Thursday to see what was going on with the diagnosis but my car was no where to be seen. After asking where it was and waiting about 10 minutes I was told it was parked out front, it wasn't, I looked. A few minutes later one of the "technicians" was pulling in with it. Ok, fine road test I get it. They say they can't find any coolant leaks and that it's not leaking, trust me, it's leaking. Ok fine, I pick the car up and notice they put 131 miles on it. I called Carey the owner and he didn't even deny it. He told me they drove it to Mentor for an "extensive road test" to see if it would leak. Are you kidding me? They were even dumb enough to leave a receipt in the car from Painesville which is a LONG way from Parma Heights. The funniest thing about this whole cluster is that the owner thinks or at least acts like this is completely normal. I said, "it's funny how a BMW dealer doesn't do this". He replied that he knew BMW techs that will road test a car to Columbus. Seriously? He's delusional. Well at any rate, they used my car to joyride and most likely never even looked at it. They said it's probably leaking from a loose expansion tank cap, if that were true it would be leaking from the top, not the bottom as it's and coolant would be down the tank and it's not. Funny how BMW found the problem in 30 minutes. Do yourself a favor and pay a few extra bucks and go to a reputable shop unless you want your car used like Ferris Buehlers Day Off. You've been sufficiently warned.
Sara is wacky. These guys are awesome!
These guys have NO integrity. Even though it is clearly listed as par... read more These guys have NO integrity. Even though it is clearly listed as part of their service as an oil change they do not rotate your tires unless you specifically ask. I have called every time and scheduled a "full oil service package" only to find they have not done this for the past 2 times I was in. Because I did not know this was not being completed I had extra wear on my front tires causing me to prematurely have to purchase new. I took the time to head back into the shop to speak with the owner (since he didn't return my phone call) and he took no responsibility for the work that they have listed not being completed and was extremely rude about it. Like most people, I count on my mechanic to help maintain my vehicle as long as I service regularly and all I have learned here is Itegrity techs and management cannot be trusted.
