I saw negative reviews of this place and thought they may just be isol... read more I saw negative reviews of this place and thought they may just be isolated incidents. I should have gone with my gut feeling, that was mistake #1. I dropped my BMW 650 off on Wednesday evening for an appointment on Thursday morning. That was mistake #2. I stopped by later on Thursday to see what was going on with the diagnosis but my car was no where to be seen. After asking where it was and waiting about 10 minutes I was told it was parked out front, it wasn't, I looked. A few minutes later one of the "technicians" was pulling in with it. Ok, fine road test I get it. They say they can't find any coolant leaks and that it's not leaking, trust me, it's leaking. Ok fine, I pick the car up and notice they put 131 miles on it. I called Carey the owner and he didn't even deny it. He told me they drove it to Mentor for an "extensive road test" to see if it would leak. Are you kidding me? They were even dumb enough to leave a receipt in the car from Painesville which is a LONG way from Parma Heights. The funniest thing about this whole cluster is that the owner thinks or at least acts like this is completely normal. I said, "it's funny how a BMW dealer doesn't do this". He replied that he knew BMW techs that will road test a car to Columbus. Seriously? He's delusional. Well at any rate, they used my car to joyride and most likely never even looked at it. They said it's probably leaking from a loose expansion tank cap, if that were true it would be leaking from the top, not the bottom as it's and coolant would be down the tank and it's not. Funny how BMW found the problem in 30 minutes. Do yourself a favor and pay a few extra bucks and go to a reputable shop unless you want your car used like Ferris Buehlers Day Off. You've been sufficiently warned.
A-OK tried to scam me into unneeded repair, charged the equivalent of ... read more A-OK tried to scam me into unneeded repair, charged the equivalent of $420/hour for a short term patch and for reading and clearing an engine code (which parts stores do free), and cracked a rear brake line. Another shop sent me to A-OK to fabricate a replacement Y-pipe for my exhaust. It had two tiny leaks that were apparently interfering with the oxygen sensor and causing an engine code. Two A-OK mechanics immediately told me that both front and both rear catalytic converters were bad and that the entire exhaust past the manifold had to be replaced, at an unspecified cost more than "you could buy a car for." Since the rear catalytic converters had only surface rust and the front catalytic converters were merely dull from road grime, I asked how A-OK knew that they were bad. In response, one mechanic began trying to jab holes with a screw driver in the rear catalytic converters, as if to guarantee that they had to be replaced. The covers on the rear catalytic converters not only held, but rang from the blows, so he pointed to the front catalytic converters and said, "See! They're ALL bad! You have to replace the whole thing! EX-PEN-SIVE!" I did not see, and asked, again, "How can you tell that the catalytic converters are bad, just by looking at them?" Rather than answer the question, both mechanics immediately decided that the exhaust was "good, fine," after all, and, without asking me, smeared "pipe dope" on the part that the first shop had sent me to them for replacement. By this point, I did not trust A-OK, but decided that even their short-term patch would at least let me clear the engine code and verify its cause, while I searched for a replacement Y-pipe. Without waiting for the lift to completely lower, A-OK pulled back the lift arms on the driver's side--a detail that would soon learn was very important. A-OK's striking careless with its tools and materials and its comically clumsy workmanship did nothing to inspire my confidence in its competence, so, when A-OK told me they needed to reread and clear the engine code, I almost refused. While struggling to decide how much to charge me, the chief mechanic asked me what I did for a living, then immediately brightened and announced that the approximately five minutes labor came to $35 plus tax ($37.28). He repeatedly stressed that this was for "smearing pipe dope AND clearing the CODE," and said "THAT (clearing the code) oughta be WORTH SOMETHING, right?" (Parts stores think it is worth good will!) Looking out the window to my car, I was surprised to see a pool of watery-looking fluid, midway between the wheels on the driver's side. I could think of no other explanation, so, even though no other car had been there for at least an hour, and the day was hot and sunny, I passed it off as condensation from someone else's car that had a working AC. When I braked, before pulling onto the street from A-OK's lot, I was surprised by how soft the brakes were, but did not immediately connection that with the fluid under my car. The brakes were rapidly getting worse, fading out completely at traffic lights, so I stopped and checked the brake fluid level. It was fine. Again, I noticed a watery fluid, midway between the wheels on the driver's side, but did not crawl under to investigate, reasoning that a brake fluid leak bad enough to have produced it would have been evident in the fluid level. On my way back to the first shop (which also does brakes), the brake light came on. The first shop quickly discovered a crack in the driver's side brake line, midway between the wheels, which neither I nor their two mechanics had seen two hours earlier, and which neither I nor two mechanics at A-OK had seen while the car was on the lift. The second shop agreed that it was "plausible" that A-OK had broken the brake line by removing the lift arms before they were completely clear of the undercarriage, noting that the crack was "in just the right spot, for that to occur." "That's a HEAVY DUTY brake line! It would take QUITE A BLOW to break it" The line had to be ordered (I found it at $50), and, by the time I got home, I had a "FLUIDS" warning and very little braking capacity. Thanks to A-OK, I still need to replace the Y-pipe now need to replace the brake line.
Purchased a certified used 2009 Sentra Fe+ from dealership in Nov. 201... read more Purchased a certified used 2009 Sentra Fe+ from dealership in Nov. 2012 with 17000 on the odometer. Since that time it has been returned for repairs to the hood after it was found to have been damaged in a previous accident that dealership denies knowledge of. Initially agreed to pay for half but after no communication from dealership or body shop during the 2 week odyssey trying to get it scheduled, and then get it back from body shop, I complained and the repair was done at dealership cost. Now, 49000 miles on the car and I am replacing the front suspension one part at a time, initially it was the stabilizer links and now the control arms need to be replaced. The driver side window switch also needs to be replaced. In 1 year, with a car that has not yet traveled 50000 miles the car has had or needs repairs in excess of $1200. I have since purchased my own car fax and indeed the Certified Used car I purchased was in an accident in Oct. 2011 that according to car fax, required the car be towed. When I purchased the car the dealership presented it to me as in Excellent Condition. I have spoken with the dealership numerous times and they deny knowledge of the accident, and further state they do not run Car Fax or any history checks on a Certified used car, even though they provide a Car Fax guarantee. The dealership is willing to invest half the cost of repairs which just happens to be the amount any other garage in Elyria would charge to do the repairs. I do not believe the added cost of purchasing a Nissan Certified vehicle buys you anything. Even with the added cost you should still approach the purchase as if the dealership is going to take advantage of you. I have contacted Nissan USA, they also deny the Car Fax report of previous damage and have since told me it is between me and the dealership, they can offer me no assistance. I have filed a claim against Abraham Nissan with Nissan USA and I further plan on reporting this incident to the BBB as well as explorin
