January 31, 2018......I towed my car in with a transmission and starti... read more January 31, 2018......I towed my car in with a transmission and starting problem. . I was told the problem was my starter and a tube had come loose in the transmission. 2005 Jeep Grand Cherokee $494 later I was on my way. I might mention that I am handicapped and was not offered help removing the car from the tow bar though an employee outside did help when I picked it up. Well...The problem has returned. The same issue starting as when I was told the starter needed replaced. I called today 7/23/18 I called to let them know the car won't start and was told there is a one-year warranty on parts but only 6 months on labor and that mine is past the six months. From 1/31/18 to 7/23/18 .... not quite six months, someone needs to buy a calculator. The person I spoke to is Todd. He seems to hate the world. I called back to let him know that it was not six months from January and he decided to argue about the date when I told him I brought it in. He should have pulled it up and had the records in front of him. I don't trust Kevin's now and won't be going back for this repair. I feel Kevin’s, or I should say Todd needs to work on his people skills. With so much competition out there today, CUSTOMER SERVICE is the only way to survive. Losing a future customer for me, my family and anyone else that reads this and decides to go elsewhere over a simple starter problem which in all actuality should have been covered is no way to keep and get new customers. I am very disappointed in my handling as a current customer and will never be a repeat. I hope you don't have to follow up on any work done. It seems once Kevin gets your money they don't want to stand behind their work. BEWARE!!!!
This place is HORRIFIC. We have had the worst experience EVER with Cla... read more This place is HORRIFIC. We have had the worst experience EVER with Clayton who works in the shop. They "rebuilt" our transmission and within 24 hours it broke again and they are currently refusing to pay for their mistakes (or even own up to them, for that matter). We live in Chicago and are now arguing with him from 8 hours away, and he is a huge jerk. I am contacting all of his superiors so they all know about his unprofessional attitude and horrible work on our car. We have currently been without a car for a month total. And they refuse to pay for a rental car for us, so we have incurred that expense on our own. I will NEVER, EVER buy another Ford car or use Coughlin Ford, and neither will my family and friends who live in Johnstown. They are undeserving of any stars.
