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I had Met Jon Ketchum though my work. I have had met other people with... read more I had Met Jon Ketchum though my work. I have had met other people within his profession and decided there firm was a class act barring NONE . Upon having my vehicle repaired.I was informed of the repairs that would be needed as well as the cost of the repairs.They were up front. As well as thorough thru out the repairs. Upon the repairs they were more than honest on the time they had spent to perform the repairs. I AM so pleased with their service as well as cost i would HIGHLY recommend them to any one in need of automotive repair. Jerry Kahler. A special Thank You To Jon Ketchum & His staff. I will Not have anyone else work on my vehicles
My wife went back to her parents’ home so our children could visit Gra... read more My wife went back to her parents’ home so our children could visit Grandma & Grandpa in Bellefontaine, OH. On the way there, the power brake booster failed on our 2004 Ford Expedition. My wife scheduled an appointment with the service department at Anderson Ford. They replaced the brake booster, but in doing so, also damaged the Fuel Evaporative Canister Purge valve & bent the secondary stop switch on the brake pedal so badly, the cruise control wouldn't even work anymore! After my wife arrived home in Dubuque, Iowa, I personally contacted Nick Morris (Service Manager) and he said that he talked to the owner (Wilson “Willy” Anderson) and gave me his word that they would take care of the expenses incurred to repair the components damaged during the power brake booster replacement. It has been 6 weeks (and counting), and no one has returned my calls, nor have I rec'd the promised reimbursement. “Slick Willy” Anderson is only concerned about his bottom line...not the customer, or customer service. Drive the extra distance to another dealership!!! You’ll never regret it!
