The business owners are the absolute most generous people. I would re... read more The business owners are the absolute most generous people. I would recommend them for any issue you have for body work. They pulled my bumper away from my wheel well so we could drive our car home after being in an accident on the interstate. To top it off, the wouldn't take payment for the labor. Wonderful business. Thank you again.
INCOMPETENT and NEGLIGENT "SERVICE" We dropped our 2015 CRV off at Hu... read more INCOMPETENT and NEGLIGENT "SERVICE" We dropped our 2015 CRV off at Hugh White Honda on Sunday,11/29/20 for service(closed).We received a call Monday morning from Steve,our service advisor.Our car had the only exterior lock jimmied and entry required a locksmith since the battery was dead.The work proceeds afterwards.Later,that afternoon ,Steve calls and informs us the battery needs replaced but everything else is O.K. .We authorize the work and pick it up Tuesday at Hugh White Honda.We speak briefly with Steve and are on our way.Our new battery is dead five days later in our garage.We jump it and take it to another Honda dealer. The jimmied lock caused a electrical short and drained the battery.At no time did Steve discuss the repair or replacement of the door lock even though they discovered the damage. If you lack the competence to diagnose a electrical problem you ask your service manager for help.That mechanic was negligent in this respect. What if this had happened to my elderly wife in a remote area at night in Winter.The temperature is dropping and her phone is dead.She cannot enter the car for shelter.The word "negligence" precedes many tragedies.
I've been using EXCITE for a couple of years now and their service and... read more I've been using EXCITE for a couple of years now and their service and integrity is great! Their prioritized service model is great for balancing car repair needs with a budget. I recommend them every chance I get! Thanks for the great service guys! Keith L. Columbus, OH
