They were excellent. They were early and didn't even bother me at work... read more They were excellent. They were early and didn't even bother me at work. They came to get the car, did it, and I wrote them a check. The price was reasonable and I was impressed by their responsiveness.
CCA has a C- BBB rating. This should tell you something I am curren... read more CCA has a C- BBB rating. This should tell you something I am currently dealing with Capital City Appliance. I am 50 years old I have never had worse customer service than with this company EVER. It has been almost 5 weeks since we had them out to fix our dishwasher and it still isn't fixed. I get error codes and the unit stops working, has water in the bottom of the tub and does not finish the dry cycle. AND this was not even an issue before they came out....we just needed a new motor. Everyone in this organization from the top down is incredibly rude, talk down to the customer and even called my wife a liar. The last call yesterday the tech came out...poured a cup of cooking oil in the bottom of the dishwasher and said that it was fixed. We ran it and the same error codes came up. Spoke with the manager this morning and he said it was a "foaming" problem. I asked him if foam would cause 2 inches of water left in the unit and he said yes....these people could not find their backside with both hands let alone fix an appliance. The story is far worse than I have told here, but due to space and time I don't have the energy to waste on these people. To anyone that is considering using these people. You are wasting your money, will be frustrated beyond belief and will get the run around. Their are other good repair shops out there....take your business elsewhere. Capital City=Major RIP OFF
Extremely rude customer service including the service tech, service ma... read more Extremely rude customer service including the service tech, service manager and the owner Jody. Would not deal with them even if they came out for free.
