Excellent service! My check engine light came on, Oreilles and the dea... read more Excellent service! My check engine light came on, Oreilles and the dealer told me it was my oil pressure switch. The dealer said they would need it for 3-4 days. Shaw's was able to have my jeep done the very next day. The guy at the counter was great, and the owner Steve made it a point to come talk to me. Overall I am very happy, and will be back for all my future needs!
I saw negative reviews of this place and thought they may just be isol... read more I saw negative reviews of this place and thought they may just be isolated incidents. I should have gone with my gut feeling, that was mistake #1. I dropped my BMW 650 off on Wednesday evening for an appointment on Thursday morning. That was mistake #2. I stopped by later on Thursday to see what was going on with the diagnosis but my car was no where to be seen. After asking where it was and waiting about 10 minutes I was told it was parked out front, it wasn't, I looked. A few minutes later one of the "technicians" was pulling in with it. Ok, fine road test I get it. They say they can't find any coolant leaks and that it's not leaking, trust me, it's leaking. Ok fine, I pick the car up and notice they put 131 miles on it. I called Carey the owner and he didn't even deny it. He told me they drove it to Mentor for an "extensive road test" to see if it would leak. Are you kidding me? They were even dumb enough to leave a receipt in the car from Painesville which is a LONG way from Parma Heights. The funniest thing about this whole cluster is that the owner thinks or at least acts like this is completely normal. I said, "it's funny how a BMW dealer doesn't do this". He replied that he knew BMW techs that will road test a car to Columbus. Seriously? He's delusional. Well at any rate, they used my car to joyride and most likely never even looked at it. They said it's probably leaking from a loose expansion tank cap, if that were true it would be leaking from the top, not the bottom as it's and coolant would be down the tank and it's not. Funny how BMW found the problem in 30 minutes. Do yourself a favor and pay a few extra bucks and go to a reputable shop unless you want your car used like Ferris Buehlers Day Off. You've been sufficiently warned.
This place is a total rip off. They’re not honest and their prices are... read more This place is a total rip off. They’re not honest and their prices are extremely high. They told me that the head was warped and needed a valve job. I received the head back and it wasn’t thoroughly cleaned. I’ve taken heads to Napa in cuyahoga falls and they do a much better job at a lower price. Beware of this place.
