I saw negative reviews of this place and thought they may just be isol... read more I saw negative reviews of this place and thought they may just be isolated incidents. I should have gone with my gut feeling, that was mistake #1. I dropped my BMW 650 off on Wednesday evening for an appointment on Thursday morning. That was mistake #2. I stopped by later on Thursday to see what was going on with the diagnosis but my car was no where to be seen. After asking where it was and waiting about 10 minutes I was told it was parked out front, it wasn't, I looked. A few minutes later one of the "technicians" was pulling in with it. Ok, fine road test I get it. They say they can't find any coolant leaks and that it's not leaking, trust me, it's leaking. Ok fine, I pick the car up and notice they put 131 miles on it. I called Carey the owner and he didn't even deny it. He told me they drove it to Mentor for an "extensive road test" to see if it would leak. Are you kidding me? They were even dumb enough to leave a receipt in the car from Painesville which is a LONG way from Parma Heights. The funniest thing about this whole cluster is that the owner thinks or at least acts like this is completely normal. I said, "it's funny how a BMW dealer doesn't do this". He replied that he knew BMW techs that will road test a car to Columbus. Seriously? He's delusional. Well at any rate, they used my car to joyride and most likely never even looked at it. They said it's probably leaking from a loose expansion tank cap, if that were true it would be leaking from the top, not the bottom as it's and coolant would be down the tank and it's not. Funny how BMW found the problem in 30 minutes. Do yourself a favor and pay a few extra bucks and go to a reputable shop unless you want your car used like Ferris Buehlers Day Off. You've been sufficiently warned.
Go to Rad Air to get your car work done. 8 years, 4 cars, multiple ti... read more Go to Rad Air to get your car work done. 8 years, 4 cars, multiple tires, emergencies and routine maintenance are why I confidently say to just go to Rad Air in Fairlawn. I've auditioned the competition because a backup plan is always good to have, usually. Each time, I use a competitor, I'm reminded why this business is successful. Dave and his team are quick, honest and go beyond what I expected. They have the technology repair the machine and help explain what's wrong. The completion time estimates are very reliable. Cold February and no heat create driving problems. Another garage insisted on multiple visits and "attempts" to repair the problem. As each bill came due - the message was clear. I worked nearby and coworkers suggested Rad Air for a solution. In one try they permanently and affordably repaired the problem. From the heat in the car to the gearbox on the engine - brakes, oil, wiper blades and ..yes, the loaner cars, all needs are met. Depending on how close you work - you may get a lift back to work with your road test. Being a passenger in your own car can make the process easier. I've been towed in and limped in. Each time feeling the relief knowing the solution was near. When I broke down in Cleveland I was relieved to see the Garfield Hts location nearby. They do things THE SAME WAY! You'd think they are all family. Go to Radair - don't take chances. Ted M. Akron, OH
BEWARE!!! They caused $1,100 worth of damage to my corvette!!! I file... read more BEWARE!!! They caused $1,100 worth of damage to my corvette!!! I filed a complaint with corporate and they still are trying to deny they did any damage so now I have to get my attorney involved and take them to court!!! Awful experience! I took my corvette here to get new tires put on. I supplied them with special lift pieces to avoid damage to the bottom of my car when it is lifted. They did Not use these pieces and ended up scratching, chipping, and gouging the rocker panels on both sides of the car. There are literally chunks of the fiber glass body missing. They claim the damage was already there yet I had looked under the car before taking it in and there was no damage. They claim they took photos once they saw the damage. The problem is the photos are of the car already on the lift in the air with the lug nuts sitting on the lift arm in plain sight- clearly after they already had done some work. Yet the damage is clearly visible even when you just kneel down next to the car - let alone position the lift arms - this damage would've been clearly visible and if I was the worker I would have taken pictures before the car was lifted. This location is a joke and I would avoid it at all costs! Especially if you have a car that you don't want to be damaged. Check out NTB or Goodyear!!
