2 years of a belt issue with power steering going out from first visit... read more 2 years of a belt issue with power steering going out from first visit, replaced everything under hood associated with belts, thousands of dollars on daughter's car, 7 invoices with power steering being primary problem, new belts, water pump, alternator, battery, all power steering hoses, with the last thing replaced being the power steering pump! I guess after replacing everything else there wasn't much of a choice but the pump, that was the issue from first visit, through the remaining visits! Mangers refusing to accept any responsibility of making a bad decision.. I could go into much detail but given the forum I'm on I won't.. beware! Will try to pull every dollar possible from your wallet, they did cut one bill in half where the power steering HOSES were replaced. 20 year old daughter picked her car up, I was always the one interacting with manager, she was brought into the problem in front of customers with the manger attacking me and the amount of time he had to spend on the phone.. just a horrible experience from beginning to end, from water pump to power steering pump, btw they replaced the steering pump with a rebuilt one without my knowledge? Opened hood and bright orange sticker! In fairness I called the national customer center and the district manager, who I'd had conversations with in past, was instructed to refund the cost of the power steering pump, nothing else, curious? If the pump had been replaced to begin with, would all the other work been needed? Thousands of my daughters money been spent? But they refunded for the steering pump that was the primary problem to begin with.. I'll never return..
I have used Quality Automotive for my car, my wife's car, and my son's... read more I have used Quality Automotive for my car, my wife's car, and my son's car. They provide excellent service for a reasonable price, and best of all I trust them. I have had times when they have looked at my car and been able to find an inexpensive repair when they could just as easily have charged me a lot more. One example is when my van's driver's side power door lock mechanism froze up. They looked into it and the cost of a new mechanism was pretty high. They did some more research and found that they could disassemble the mechanism and order just part of it. I recommend them highly. I'll certainly continue to bring my vehicles there whenever I have a problem.
