The manager Dusty was so nice and wonderful. . My car wasn't ready yet... read more The manager Dusty was so nice and wonderful. . My car wasn't ready yet so he let me use his own car to get my kids.. very nice.. Great staff I will be going back.
Here is the story, my daughter lives two hours away from me (her DAD) ... read more Here is the story, my daughter lives two hours away from me (her DAD) I have been in business for 30 years but have been an auto and Harley Davidson mechanic and body man for 40 years. my daughter has been there when I worked on cars and motorcycles. Custom cars, Harley, race cars and just regular vehicles. I taught her a lot about what I do. She is very smart about a lot of things, but you try your hardest to make her look stupid. Yes her ABS light was on. when she said she pulled the fuse for the ABS you tried to tell her how unsafe it was and what made her think it was a good idea to do that. She tried to explain to you that when you are having trouble with the peddle either getting hard or going to far down on ABS, unplug it or pull the fuse, until you can get the censers fixed it will just be like a regular brake. You know they had regular cars and trucks back in the day, and I and my daughter know how to drive with out ABS.I know you were just trying to make more money, NOT COOL! Also you told her she had a tire out of balance. Now I want to know how you knew that if you did not drive it.? The only why to tell is to drive it to see if there is a shake, or put the wheel on the balancer. Or do you have some new tool I don"t know about.I don't do business that way I have always been honest with my customers and have never tried to sell them things they did not need or want, or make them feel dumb. She came in for a $21.95 oil change and paid 136.00. even with you balancing 4 tires that at most would be $10.00 a tire and one air filter does not come to $139.00 with a $59.00 discount off the labor. She will drive to my shop and I will do all the work on her truck. She will never be back there. If I had more time and money, I would put a shop over in Springfield and do it right. I am very ashamed to know there are still Mechanics out there that treat people the way your shop does.
I can't say enough about my experiences with Pep Boys. I think they a... read more I can't say enough about my experiences with Pep Boys. I think they are the most honest mechanics I've encountered in a very long time. I got new Michelin tires at Costco and since they don't do alignments, I took it to Pep Boys. They changed my oil but told me my car was in perfect alignment with the new tires and showed me their print out. They could have easily charged me as I would never have known, but they didn't and for that I will be returning and telling all my girlfriends they can trust Pep Boys on Springboro! Oh yeah, I took my mother's car for a new battery and radiator flush and they came back and said her coolant didn't need to be changed as it looked like it had been done recently. We went back through her paperwork and when she received her 50,000 mile service at the dealership less than a year ago, they had flushed her radiator. So again, they could have performed the service, but they were honest enough to say it didn't need to be done. In this day and age of being unable to trust anyone or any service, it's nice to know there are still honest mechanics like Pep Boys on Springboro in Miamisburg.
