Poe Ave. and Troy caused over $1700 Dollars damage to a brand new car.... read more Poe Ave. and Troy caused over $1700 Dollars damage to a brand new car. Broke the Rear Defrost, Left Hair under the Tint, Left increases in the tint. Totally Incompetent. I would NEVER recommend Ziebart to my worst enemies!
On, 8/11/2015 I visited the Poe Ave Dayton,Ohio store for rust pro... read more On, 8/11/2015 I visited the Poe Ave Dayton,Ohio store for rust proofing and decided to get your ceramic film tinting done at the same time. When I went to pick up my car I noticed that there appeared to be some areas that looked like human hairs under the film. I also noticed areas where the film looked like it was creased or folded over. The manager told me to let the tint dry a few days and then bring it back if necessary. Well those areas and several others on every window still were there after 7 days so I went back to the Poe Ave Store a second time and the manager again had the tech redo the entire car. Again after 3 days there were hairs, pieces of film left from before, and dirt under the film. I once again for the third time I returned to the Poe Ave location and when the manager saw me and heard my description of what was wrong he thought I was making it up but when I showed him the car he again had the tech redo the front wind shield, rear and 3 of the side windows. Acting like they have to do these redo's over all the time and that it was no big deal. This time when I got home I again noticed pieces of the previous tint still under the wind shield tint and the driver rear window had a tear line all the way down from top to bottom. This time I decided to try my luck with their Troy, Ohio store even though it is 15 miles away from my home. They were able to fit me in and corrected both problems the first time. They indicated to me that they have had to fix several of Poe Ave's tint problems recently so I was not the only case. I would like to know what is wrong with your Poe Ave Tint installer?. I can't believe a business would keep someone so grossly unqualified. Your managers that waited on me also acted as though this is a common everyday occurrence. Not one of them apologized for the time I had to wait in their waiting area, nor for my trips. They acted nice but good customer service goes beyond that. I learned that a long time ago as a Pharmacy Manager for a large pharmacy chain store. M. Frost R.Ph.
Daniel Taylor is responsible for New Life Auto Detailing and On t... read more Daniel Taylor is responsible for New Life Auto Detailing and On the Spot Mobile Detailing Service. Both Shell businesses are addressed at 4110 Colonel Glenn Hwy in Beavercreek, Ohio. Both web addresses come back to Mr. Taylor. Mr. Taylor's business, not surprisingly, has an "F" rating with the BBB for "Unresolved Complaints." Mr. Taylor is no longer eligible to advertise his services through "Living Social" as well for unethical business practices and non-compliance with their business practices. My exposure to Mr. Taylor was through "Living Social." Offered a mobile detail and was to come to my work site to perform the service. After being one hour late for his scheduled arrival, I called Mr. Taylor he claimed to be running a couple of hours behind (at 09:00 AM?) and said he would have to reschedule. The only open appointment, he claimed was almost three weeks in the future. Having already paid, I told him that would be okay. When I asked him why he had not called when he realized he would be a couple hours late, he replied, he was just busy. Several minutes after I got off the phone with Mr. Taylor, he called me back and started asking questions about my vehicle. This information had been submitted at the time of my appointment scheduling. When I told him It was a SUV, he said “oh, that's going to take extra time”. I told him that I'd paid an additional fee, since it was an SUV. He said yea, but I hadn’t figured that into the job? He then asked if I had animals. I said that I had a dog but he'd not been in the vehicle for over 6 months and the vehicle had since been detailed. Mr. Taylor replied, yea, well that is going to cost another $30. due to the additional time involved with the cleaning. I told Mr. Taylor that there was no mention of additional fees associated with pet hair removal (as of today’s date, there is still no reference)and again, my dog had not been in the vehicle since having been last detailed. Mr. Taylor again said there would be an additional $30. fee. At this point, it was obvious that Mr. Taylor, since he'd already been paid by "Living Social" was not interested in completing the detail, without gouging for an unadvertised, extra fee. I contacted Living Social’s customer service with my complaint. They said that Mr. Taylor had violated their business rules by not contacting me 48 hours prior to the appointment if he was unable to keep his scheduled appointment and issued my account a credit for the amount paid. After I got off the phone with Living Social (less than 30 minutes)I had a friend call Mr. Taylor for a detail appointment. Mr. Taylor told my friend that he could detail her vehicle first thing the following morning. This is after he'd just told me that he was booked solid for the next three weeks? he then went on to quote my friend a price that was higher than what was advertised on his website. When confronted about the different price, Mr. Taylor offered the lower price. When my friend told Mr. Taylor that she would have to check her schedule and call him back to schedule the appointment, Mr. Taylor told her that the price would be $30. dollars more if she called back. My friend told Mr. Taylor that she did not appreciate his high pressure sales approach. Mr. Taylor then told her that he was not using high pressure sales tactics. When my friend told him that raising the price $30. if she didn't schedule right then was in her opinion, a pressure tactic. Mr. Taylor's response? I don't really care what you think. Wow. I called Mr. Taylor back as soon as my friend got off the phone with him. When I asked why he told my friend that he could get her in the following morning, yet told me that he was booked solid for three weeks? Mr. Taylor became VERY unprofessional and used profanity. I informed Mr. Taylor that I had contacted Living Social who issued a refund. I also informed him that Living Social said that he had violated their business practices and would not be able to advertise with them in the future and that I considered his business conduct to be very unprofessional. I informed Mr. Taylor that I intended to give his business(s) negative reviews so that other potential customers wouldn't be scammed. Again, Mr. Taylor resorted to profanity and said he didn't care what I did. Bottom line, Mr. Taylor's "F" BBB rating speaks for itself. Steer clear of this unethical shyster and his alleged business...
