I saw negative reviews of this place and thought they may just be isol... read more I saw negative reviews of this place and thought they may just be isolated incidents. I should have gone with my gut feeling, that was mistake #1. I dropped my BMW 650 off on Wednesday evening for an appointment on Thursday morning. That was mistake #2. I stopped by later on Thursday to see what was going on with the diagnosis but my car was no where to be seen. After asking where it was and waiting about 10 minutes I was told it was parked out front, it wasn't, I looked. A few minutes later one of the "technicians" was pulling in with it. Ok, fine road test I get it. They say they can't find any coolant leaks and that it's not leaking, trust me, it's leaking. Ok fine, I pick the car up and notice they put 131 miles on it. I called Carey the owner and he didn't even deny it. He told me they drove it to Mentor for an "extensive road test" to see if it would leak. Are you kidding me? They were even dumb enough to leave a receipt in the car from Painesville which is a LONG way from Parma Heights. The funniest thing about this whole cluster is that the owner thinks or at least acts like this is completely normal. I said, "it's funny how a BMW dealer doesn't do this". He replied that he knew BMW techs that will road test a car to Columbus. Seriously? He's delusional. Well at any rate, they used my car to joyride and most likely never even looked at it. They said it's probably leaking from a loose expansion tank cap, if that were true it would be leaking from the top, not the bottom as it's and coolant would be down the tank and it's not. Funny how BMW found the problem in 30 minutes. Do yourself a favor and pay a few extra bucks and go to a reputable shop unless you want your car used like Ferris Buehlers Day Off. You've been sufficiently warned.
Purchased a certified used 2009 Sentra Fe+ from dealership in Nov. 201... read more Purchased a certified used 2009 Sentra Fe+ from dealership in Nov. 2012 with 17000 on the odometer. Since that time it has been returned for repairs to the hood after it was found to have been damaged in a previous accident that dealership denies knowledge of. Initially agreed to pay for half but after no communication from dealership or body shop during the 2 week odyssey trying to get it scheduled, and then get it back from body shop, I complained and the repair was done at dealership cost. Now, 49000 miles on the car and I am replacing the front suspension one part at a time, initially it was the stabilizer links and now the control arms need to be replaced. The driver side window switch also needs to be replaced. In 1 year, with a car that has not yet traveled 50000 miles the car has had or needs repairs in excess of $1200. I have since purchased my own car fax and indeed the Certified Used car I purchased was in an accident in Oct. 2011 that according to car fax, required the car be towed. When I purchased the car the dealership presented it to me as in Excellent Condition. I have spoken with the dealership numerous times and they deny knowledge of the accident, and further state they do not run Car Fax or any history checks on a Certified used car, even though they provide a Car Fax guarantee. The dealership is willing to invest half the cost of repairs which just happens to be the amount any other garage in Elyria would charge to do the repairs. I do not believe the added cost of purchasing a Nissan Certified vehicle buys you anything. Even with the added cost you should still approach the purchase as if the dealership is going to take advantage of you. I have contacted Nissan USA, they also deny the Car Fax report of previous damage and have since told me it is between me and the dealership, they can offer me no assistance. I have filed a claim against Abraham Nissan with Nissan USA and I further plan on reporting this incident to the BBB as well as explorin
