Affordable Muffler and Despicable Service. Treated Horribly and violat... read more Affordable Muffler and Despicable Service. Treated Horribly and violated financially.
I ordered a Scag PTO clutch from them on 8/9/2016. Part was delivered,... read more I ordered a Scag PTO clutch from them on 8/9/2016. Part was delivered, but in the time it took to come in I realized this wasn't the part I needed after all. As soon as it came in I looked on their website for details on how to return the part. It specified I would need to pay the return shipping (completely understandable) and a re-stocking fee of 20% (a bit excessive) on the $286.17 part ( $57.23). I was a bit bummed to learn it would cost me about $80 just to return a part I didn't need, but it was my mistake by ordering the wrong part and at least I would get back the other $200. However, when I called to get a RMA (Return Merchandise Authorization) in order to return the part they told me they won't take back anything electrical. I informed them that I never installed the part, I actually didn't even open the box at all, it sits exactly like it did when it left their store. They didn't care. So they would of made $57 off my mistake and only had to open the box and put the part back on the shelf (which they had in stock to begin with). I would have gladly waited for them to inspect the item to ensure it had not been opened, installed, or tampered with in any way before expecting a refund, but instead now I have a $286.17 paper weight. I buy a lot of parts for my business, but I will never buy from them again. Not only are their re-stocking fees excessive, but they won't even take back a box that hasn't even been opened. Poor business practice in my opinion. Never again, I will buy elsewhere.
As I'm sure most people have taken their vehicles to a shop to have a ... read more As I'm sure most people have taken their vehicles to a shop to have a repair performed only to find it wasn't fixed properly, or was charged too much etc. And then the next time you have a problem you take it to another repair shop and so on. It was wonderful to have Mike and Suburban Car & Truck referred to me. We have been using Suburban for 7 years now, sending our 5 family cars and our 4 business "fleet" vehicles. How great is it to be able to comfortably be able to send my wife, son and daughters directly to Suburban and know that they will be treated respectfully, honestly and fairly. Or to have my business vehicles repaired quickly and fairly to get them back on the road where they need to be. If you value your family and company being treated better, we recommend you take your vehicles to Suburban Car & Truck. They are definitely different than the rest.
