I had my truck towed to this company on last week by AAA. Once they r... read more I had my truck towed to this company on last week by AAA. Once they received the truck I called them to see if they looked at the truck and the gentle men told me it would be $85 to check the truck. I told them okay, go ahead with the service. The next day my husband called and they told me we had a bad battery (we had just purchased a new battery two days prior to getting the truck towed) and in order to do any type of service we would have to pay $800 dollar. After hearing them tell us we need to provide them with $800 to do any type of service we wanted to know what types of service they was going to perform. The next day we went to the shop and the lady at the desk called one of the mechanics upfront to explain to us what service he was going to perform and he couldn't tell us anything other then we needed to give them $800 before they could do anything. Meanwhile we took the bad battery back to the shop and the man informed us that the battery was fine, not sure who to believe we received a second opinion. And the outcome was the same GOOD BATTERY. At this point we had to find someone else to look at our truck and was charged a $41 storage fee by Charlie's and then our truck got towed to the wrong shop. I WOULD NOT GIVE THIS PLACE ANY STARS but you have to for the review. I'm writing this review just for people to BEWARE!
I can t say enough about these guys. I've been to 3 different shops, a... read more I can t say enough about these guys. I've been to 3 different shops, and they all told me my temperature sensor was bad. I had one shop replace the sensor, and still an engine light! So I tried All Tune and Lube, based on a friend s recommendation. Brad looked at my car and told me the sensor wasn't the problem. I asked him why, because the code was for the temperature sensor. That s when he explained cause and effect. lol He took the time to explain to me that just because a code is thrown, it doesn't mean the sensor is bad... it just means the sensor is probably doing it s job alerting of another problem. In short... it was a leaking thermostat, that he said was allowing cold antifreeze to get into my motor at warmup. I m not sure what all that means, but all I know is NO MORE ENGINE LIGHT!! Brad is right, there are many parts changers, and there are very few true Troubleshooters, who fix the problem and not just change the broken part. Had I brought it to them first, I could have saved a ton... replacing the thermostat was MUCH cheaper than replacing the sensor... that didn't need replaced in the first place. I highly recommend these guys... Brad has really earned my trust, and that s hard to do. Doesn t hurt that their prices are a RELIEF compared to others. They are very sweet people.
After calling several shops, these guys gave me the lowest price and c... read more After calling several shops, these guys gave me the lowest price and customer service was GREAT! They make you feel comfortable and don't treat you like an idiot. Everything was explained to me so I could understand. They fixed my car for a fraction of what other's charged. Not only that... they didn't run up a list of things it could be. They knew what they were doing and I feel their honesty and quality is what sets them apart.
