I ordered a Scag PTO clutch from them on 8/9/2016. Part was delivered,... read more I ordered a Scag PTO clutch from them on 8/9/2016. Part was delivered, but in the time it took to come in I realized this wasn't the part I needed after all. As soon as it came in I looked on their website for details on how to return the part. It specified I would need to pay the return shipping (completely understandable) and a re-stocking fee of 20% (a bit excessive) on the $286.17 part ( $57.23). I was a bit bummed to learn it would cost me about $80 just to return a part I didn't need, but it was my mistake by ordering the wrong part and at least I would get back the other $200. However, when I called to get a RMA (Return Merchandise Authorization) in order to return the part they told me they won't take back anything electrical. I informed them that I never installed the part, I actually didn't even open the box at all, it sits exactly like it did when it left their store. They didn't care. So they would of made $57 off my mistake and only had to open the box and put the part back on the shelf (which they had in stock to begin with). I would have gladly waited for them to inspect the item to ensure it had not been opened, installed, or tampered with in any way before expecting a refund, but instead now I have a $286.17 paper weight. I buy a lot of parts for my business, but I will never buy from them again. Not only are their re-stocking fees excessive, but they won't even take back a box that hasn't even been opened. Poor business practice in my opinion. Never again, I will buy elsewhere.
Went to Firestone, had their 'Lifetime Alignment' (BS), wanted to get ... read more Went to Firestone, had their 'Lifetime Alignment' (BS), wanted to get my van aligned they wanted over $400 for misc front end repairs, I checked everything in my garage (I can't do computer alignments) I then took my van to Certified where they also inspected everything and had the alignment done in 45min. Firestone wanted to make some $, they didn't know I've worked on my own for over 30yrs, Certified did not try to stick me with a bill, they did the work and my fuel economy more than doubled. They are honest
