OMG where do I start. The experience we had with this business was so ... read more OMG where do I start. The experience we had with this business was so very terrible! We paid over $600 for a remote start and amp install. First off, the professional installer called off sick the day of my install. The install of a remote start and an amp took 4 hours (was quoted 2 1/2 hours) come to find out it was the owner who did the very unprofessional install and provided very unprofessional customer service. The remote start would not start the car (had to disconnect the battery), remote would not start until Buick unlock button was used, tapped into the heater blower motor (heater would now only work on high) bypass function kept the car from starting normally. Tweeters were hot glued to the dash, who on earth would want that done? Tweeters were wired backwards, tweeter wiring was ran thru the fusebox causing the wires to be pinched.Tweeters were ran to the head unit and not the amp . Nor did they have capacitors to block low frequencies. I paid for 8 gauge wiring for the amp and he installed 14 gauge which is substandard. Amp was not installed under the seat as we requested, it was screwed to the subwoofer in the trunk. Amp was not properly grounded. The amp cable running along the dashboard was spliced with electrical tape. The wiring in the trunk was VERY sloppy. The fader did not fade. Dash was not reassembled properly, missing fasteners. Driver side kick panel is now hanging, as well as the valet switch. I was not offered the rear defroster option nor any other options. The trunk strap was broken off and just laying in the trunk. It was intact before they did any work in or around the trunk area. My husband was more than capable of doing this work himself but I wanted to pamper him and give him a Valentine's/Anniversary present and have the work done by a "professional" and I use that term loosely. When we went back two days after the install we asked to speak with the owner and found out that he was the one that actually did the install. He denied ever doing any work on our vehicle. He jerked the subwoofer around pulling on wires and such, acting in a very childish manor. We tried to discuss all of our concerns with him and he just denied that any of those things happened. We shared our typed up list with him and he threw it in the trunk. He ended up just walking away from us. It was all I could do to keep my husband from following him because I didn't feel like having to deal with the cops that day. I've never met an owner of a business who acted as unprofessional as this man did that day. It is clear that he remains in business because he basically has no competition in the immediate area and people don't check/post reviews. DO NOT do business with this person/business. I would highly advise anyone looking for car audio/tint work to look elsewhere and make a drive out of town to a more reputable business. Don't waste your time and money doing business here.
DID A GREAT JOB!
The Glass Doctor replaced windshield in my new truck. They gouged up... read more The Glass Doctor replaced windshield in my new truck. They gouged up the dash, left several nicks on the dash and left dirty finger marks on the side pillars. The replacement took place on 12/09/2011 the company was called many times as well as emails. But all we got were false promises and we will call you back. They never offered a solution or a phone call. After talking to them on 12/05/12 they tell me they are a new franchise. They do not have any info on the past claim, but they will check into and call us back. We will see. S. Roof Mansfield Ohio
