It should be ZERO but one star for the poor worker who deals with this... read more It should be ZERO but one star for the poor worker who deals with this. In all my years in the service industry I always keep a keen eye out on how other companies operate when I visit their establishment. To say I was appalled at the behavior that was shown while me being "a potential" customer at Wilkersons last month would be an understatement. I was greeted by a nice lady who was assisting someone on the phone at the same time and was quite busy. I gladly waited as she wrapped up with the customer on the phone all the while still advising me, she would help me asap. All the sudden what I assume is the manager or owner stormed in and gave the lady the evilest look and as he went by started to berate her about me waiting. I was speechless and as I was getting ready to say something he stormed out to the shop area just as fast with lewd profanities for all to hear. I politely nodded to the lady while she was finishing her call and left and never looked back. Autowise on Main is the place to go, a complete friendly staff not just one person
Repair was completed for a lot less than competitor's prices
My wife went back to her parents’ home so our children could visit Gra... read more My wife went back to her parents’ home so our children could visit Grandma & Grandpa in Bellefontaine, OH. On the way there, the power brake booster failed on our 2004 Ford Expedition. My wife scheduled an appointment with the service department at Anderson Ford. They replaced the brake booster, but in doing so, also damaged the Fuel Evaporative Canister Purge valve & bent the secondary stop switch on the brake pedal so badly, the cruise control wouldn't even work anymore! After my wife arrived home in Dubuque, Iowa, I personally contacted Nick Morris (Service Manager) and he said that he talked to the owner (Wilson “Willy” Anderson) and gave me his word that they would take care of the expenses incurred to repair the components damaged during the power brake booster replacement. It has been 6 weeks (and counting), and no one has returned my calls, nor have I rec'd the promised reimbursement. “Slick Willy” Anderson is only concerned about his bottom line...not the customer, or customer service. Drive the extra distance to another dealership!!! You’ll never regret it!
