Told pump seals needed replaced and some other seals. I requested a sp... read more Told pump seals needed replaced and some other seals. I requested a speedometer gear change since I had rear end gears put in. Transmission still leaks out of rear. I was given a sleeve to put in the yoke for me to install myself. No offer to fix it after I was charged $600.00. Futhermore after recently changing my transmission crossmember for a dual exhaust , I see no evidence that the transmission was ever removed. Pretty much impossible to fix pump seals without removing the transmission. Furthermore my speedometer quits working when it reaches a certain speed and is still off by 10 mph.I also see no evidence of the “speedometer adapter he supposedly installed.
I bought a Toyota 4Runner in 2016 from Georgia and purchased an extend... read more I bought a Toyota 4Runner in 2016 from Georgia and purchased an extended service plan for $2600. This plan was to include free maintenance for a certain amount of miles or years. After one year of owning the vehicle, I moved to Ohio were I began having it serviced at Don Joseph Toyota. My new career is in construction and my vehicle is primarily used for work. 5 days a week, I drive on dusty, and muddy roads. To uphold the warranty, a Toyota maintenance log must be followed and stamped by the dealership. Each service visit I asked for the additional maintenance as outlined in the book for my driving conditions. The service advisors checked off that the maintenance was done and stamped my log book. After 2 visits, I noticed that the work order invoice did not match the log book. I was assured that everything that was in the book was completed even though it was not on the invoice. On 3/10/2020, I took my car in for the 60k service. Part of the service per the maintenance log and my request, the cabin air filter was suppose to be replaced, the propeller shaft was suppose to be greased and torqued. My tires were suppose to be rotated. I paid $122 after a coupon, for the 60 mile service to find out all I received was an oil change. I took my vehicle back after finding my old dirty cabin air filter still in my glove compartment. They gave me a new one. I took my vehicle home and put it up on a lift, and noticed there was no grease, not even old grease on my 6 grease points on the drive shaft. My fluids weren't topped off and my tires not rotated. I took my car back a 3rd time after speaking to the service manager Nick. I spoke to him about how the invoices never match my log book and the new girl advisor in the front told me, if the item is not on the invoice, the service was not done. After looking at my vehicle and speaking to the tech who serviced my vehicle. He kindly offered me a refund and apology. I noticed when I got home, that the fluids still were not topped off, and tires not rotated. I then reached out to Jess Joseph the GM. She never responded. I called Toyota corporate and filed a complaint with them. She finally contacted me via email, and apologized. I wanted a resolution for the fact FOR TWO YEARS, THEY HAVE NOT PERFORMED THE SERVICES I ASKED FOR AND PAID FOR. I showed her proof of my work/service invoices and copies of my log book that her advisors stamped that the work was performed and completed. She was not the nicest person after I left a one star review on Google. My car was suppose to have special maintenance done for 2 years. They lied and neglected to uphold a extended MAINTENANCE PLAN I PAID FOR.
Brian is a great guy who won't try to scare you into repairs you don't... read more Brian is a great guy who won't try to scare you into repairs you don't need, and will give you the best price in town. His service is great, he stays in touch with you every step of the way and will answer any questions or concerns you might have. He also worked with me so I could pay for the repairs - both cv joints and a ball joint. I highly recommend Brian's Automotive. I plan to go back many times over the next few months to get my 13 year old car in tip top order again! He absolutely has a new loyal customer in me!
