The manager here comes off a little funny but being knowledgeable abou... read more The manager here comes off a little funny but being knowledgeable about cars myself, I chose to go here after sending my car to another place that claimed to be experts but wanted to charge me for a wrong and unnecessary problem. The mechanics at Independent fixed the actual issues with my car and now it's running very smooth. I found the mechanics to be great. Any negative reviews might be due to irrational costumes who see an old looking independent business and think they can get them to charge under price, then get mad and irrational when they don't. My parents had a housing appliance shop growing up and they'd get the same kind of bs from the locals.
I first took my car to Independent Mercedes about three years ago. At... read more I first took my car to Independent Mercedes about three years ago. At first I decided to alternate my services between them and the dealers, but I have been so satisfied with them that I have stopped going to the dealer. Their prices are about a third less than the dealers, and so far I have no problem with the quality of their work. After the recent storm, I drove through water and ended with problems with the ABS (sensors). They went out of the way to fix my car and get me back on the road when most places were not even open. Over the years I have had both independent mechanics and dealers trying to rip me off. I have found Independent Mercedes honest and straightforward. I have no hesitation recommending them.
I went to service my truck on 8/30/2012, after my $675 bill I found ou... read more I went to service my truck on 8/30/2012, after my $675 bill I found out I was charged for a better quality fuel filter and a cheaper brand was installed. Also, my front end was not greased. My truck was filthy with grease inside and out. I was given an apology when these items were pointed out. Final thought, do not take your truck there. 97% techs are unqualified.
