Safelite Auto Glass Repair and Replacement

For average cars it may be worth it, for high end euro cars with gadgets and sensors I wouldn't recommend, at least not this location. My local Safelite broke my lane departure system and casing and now the system is not aligned properly on the windshield either, mind you brand new car less than 8 months old 2014. Here is my experience:

5/22 original appointment - wrong glass ordered when specifically stated correct part no. as well as VIN in notes
5/28 replacement glass installed 
- tech having difficulty installing mounting lane departure interior cover
- noticed cover not fully aligned
5/29 came back spoke with Duane (manager) who takes car to the back while I wait in waiting room
- after waiting an hour I head to the back and notice Duane sitting and texting in the driver seat, he shuffles his hands puts away the phone, and picks up the cover from the passenger floor
- I ignore that and he mentions module cover should be replaced, replacement will be ordered and Jess (receptionist) will contact by 6/3
6/3 no phone call no follow up
6/4 no phone call no follow up
6/5 go back to the location, Duane not present, several techs gather, admit job was poorly done, and to speak with Duane on 6/6

I believe I have been more than patient, having done everything as a customer, and have allowed ample time for the local location to correct the issue. There should be more quality control and screening on the techs doing the job, therefore this does not happen, also there should be no one sitting in a customers car lounging let alone a manager. Why am I waiting while the manager isn't doing anything in the back? It is one thing to see this from a tech, another to see a manager doing this.


Clearly the manager in this situation failed to correct the issue, it's one thing for a tech to make a mistake, but it is a bigger failure for the manager not to correct it. 

If this were to happen again, I would go another location, if not the dealer, at least then I will not have to make multiple trips, will have a loaner, and will also have quality control, as the dealer will have higher quality control, even if they subcontract it to Safelite. Since insurance covers it I would not be concerned of cost.