ALWAYS competent, courteous and compassionate.....I have been going to... read more ALWAYS competent, courteous and compassionate.....I have been going to him since Sherman and will go nowhere else. I recommend Dr. Don's to everyone who is looking for conscientious work and honest value in repairing and maintaining their vehicles.
I had quite a bit of work done here over the last year, despite the re... read more I had quite a bit of work done here over the last year, despite the relatively high prices. Bruce was very communicative about what they found and the work that they were doing, and that initially gave me a good impression. But with my most recent experience I am no longer a fan. When I had my car inspected last August they told me that I needed a new wheel bearing, which I had them replace along with quite a few other maintenance services for a $1000 bill. The wheel bearing failed earlier this year, which they replaced under warranty -- still a fan. Last week, that same bearing failed again when I was on the road a couple of hours away, and they were not receptive to discussing a warranty repair unless I had the car towed back to the shop. The new mechanic told me he didn't know how the bearing could have been replace properly in the past since there was an old bolt that was seized and clearly not removed, which suggests to me that I had two good bearings replaced with bad practices. Exactly the thing that I do not want from my mechanic. I am very disappointed with this treatment (and out another $400-500), and would not recommend this shop based on this experience.
Honest!!!! We had a simple problem that could have been worse. Fixed w... read more Honest!!!! We had a simple problem that could have been worse. Fixed while we waited and charged a minimal fee. Will only use this facility, very happy!
