It began well. Staff was personable, location clean and well kept. My ... read more It began well. Staff was personable, location clean and well kept. My second visit to Torello as I was pleased with my initial tire rotation and oil change service. Skip ahead a few months and I bring in my truck which has a leak from the transmission fluid cooling lines. After diagnostic, I get a call with a quote for dealer parts and labor to replace which is high at $1200. I check with my brother who has been a mechanic for 40+ years and he looks up the parts and they come to less than 200. I call back and speak with Mike and he tells me he quoted dealer parts. I explain that truck is a 2009 with 276K miles and there’s no real need for dealer parts and he tells me he can save me a couple of hundred dollars by going aftermarket. I authorize the work based on that discussion. I get a voicemail 5 days later telling me the truck is done and when I call back, the cost is $1650. One of the cooler lines was frozen to the cooler and they ordered the part and installed it without informing me first, so I have little say in the matter at this point. Tell him I will pick up the truck that same day. Their website and signs on the front door give 5 PM as closing time so I have time to pick it up after work. I arrive at 4:30 and my truck is nowhere to be seen and the doors are locked. I knock as I see someone inside and ask if they are closed and I get a nod before they turn around and go back to whatever they were doing. Now I have to take the next morning off from work so I can pick up my truck now that I know when they really close and that I cannot make it in time after work. The next day when I pick up the truck I see that the pricing still reflects dealer pricing to the tune of $750 vs the original $400 quoted for dealer parts (even though we agreed on aftermarket) Mike’s not there and Ashley can’t answer any questions. I pay the $1650, She hands me the key and says the truck should be on the side somewhere. Turns out, it’s blocked in by other vehicles in the fenced in area. Ultimately they pull it out and I leave. I’m pretty livid at this point and I look up the dealer parts and my cost online and find that I could have purchased them all OE for just over $400. So they almost doubled in cost. As if that weren’t bad enough, I go and look at the labels on the parts they actually installed and they are aftermarket. To sum up, they were friendly enough, but ultimately not straight with me about anything but the cost of labor.
If you're tired of getting robbed for your automotive needs or getting... read more If you're tired of getting robbed for your automotive needs or getting less than you paid for - then this is the place for you. Lance and his small team of mechanics, while all being quite young - are the real-deal - they have turned their personal passions for Subaru (all models & generations) - in to a business - making them a real specialty shop for virtually all your Subaru Auto needs. Don't get me wrong, they are not a 1-trick pony though - they service virtually all makes and models... I've recently had them address various items on my '15 WRX, including the subject Clutch & Flywheel Upgrade, perform an EGR delete, swap plugs, weld/repair a broken exhaust flange plate (which I thought for sure was unfixable without a new plate - Warren is a talented Genius welder) & Tim is a talented Dyno Tuner, (thanks to dyno time at Chameleon Racing in Bohemia). The entire team at Larsen's are super friendly, happy to share educated advice, sharp at finding issues and remedying them - all without charging an arm and a leg. Super flexible too - one of the best experiences I've had with an auto shop in my life - I currently travel over 35miles just to get my car worked on by them... Give 'em a try & let Lance know - Chris with the White 15' WRX sent you ;-)_03jul19
Me & my family have been using Harry for years. He does great work, ve... read more Me & my family have been using Harry for years. He does great work, very reasonable and above all trustworthy. My wife does not mind going there & is not intimidated when she goes there. She is treated with respect. Tom G. Melville, NY
