My brand new Lincoln had just been driven over a small landslide cause... read more My brand new Lincoln had just been driven over a small landslide caused by heavy rains. I had two flat tires and a ruined front wheel and was 300 miles from home. AAA sent Armonk Garage to help me and I was very pleased with the service. The truck arrived on time, picked up the car, my wife and I and then found the nearest Lincoln dealer. Although the dealer was some distance away the driver took us there, unloaded the car interfaced with the service people and did not charge us. He was helpful, courteous, and sympathetic. He made a bad situation much better. Thanks.
I previously had taken my car to be serviced at the Armonk Garage sinc... read more I previously had taken my car to be serviced at the Armonk Garage since I was hearing a popping noise when turning. I was billed for a right side cv joint and axle replacement in February 2017 (4 months ago). In April 2017 I brought the car back because I started hearing the same popping noise when turning. I was advised to replace my worn tires (which i hesitantly did). The popping noise remained after the tires were replaced. I brought the car back July 7, 2017 because the check engine light came on and to find out what was causing the popping noise when turning. On July 7, 2017 I returned to pick the car up and was told 3 sensors needed replacement and my right side axle needed to be replaced. When I brought up the fact that my car had been brought in February 2017 (4 months prior) and had supposedly had the right side axle already replaced, I was told that they needed to look over the car again and it might be noise caused by worn struts. I dropped the car off the following day July 8, 2017. After waiting 4 hours to hear from the mechanic, I called the shop and was instructed to pick the car up. I was told by the mechanic/manager that they "cleaned up" the axel and the car was "ready to go". Immediately upon driving the car out of the parking lot, the noise continued when turning. On July 10, 2017, I returned to the shop to question why I am still hearing the noise when turning. I spoke to a younger mechanic about the work that had been done to the car over the past two days. As he claimed to be unfamiliar with the car, he asked to take a ride with me to hear the noise i was complaining about. After I had agreed, the young mechanic approached his superior to inform him about the ride he was going to take to help diagnosing the noise. His superior approached me and said that I "better take my car to a honda dealership" and was refusing to work on the car further. After visiting the service shop across the street, the mechanic there confirmed that the right side axle needs replacement and had actually never been replaced. The right side axle is the original from when the car was bought new. Although very convenient for me, this service/mechanic shop is running scams on people. To bill for an axle replacement and not perform the work properly or to not install the parts is a crime (theft) in my eyes. The greater crime is the threat which is posed to myself and other innocent people who might have been injured or killed because this shop wanted to scam money, was too lazy to perform the work, or a combination of both. Worn axles pose a severe risk to those who drive that certain automobile and the other people who travel on the same roads. If the axle snaps, the driver loses complete control of the vehicle, rendering themselves and others nearby helpless to an uncontrolled 2 ton vehicle that could be traveling speeds up to 70mph. Do yourself and the public a favor, bring your car somewhere else, they are overpriced as it is, but to find out they are running scams on people and putting people's lives at risk is a sin. Follow this up on Department of Motor Vehicles and Better Business Bureau complaints.
Until Car Doctors moved into the neighborhood, I ALWAYS regarded car m... read more Until Car Doctors moved into the neighborhood, I ALWAYS regarded car mechanics with a deep sense of dread and skepticism. Dee Knight is the definition of excellent customer service, and his personable crew of employees are the direct opposite of the duplicitious car mechanic stereotype. The car repair industry in general should follow suite. Thank you Dee!!
