The people should aware of this place for ripping off the customers. I... read more The people should aware of this place for ripping off the customers. I had popping noise on the front right side. Chad Turner told me that the upper control arms are the issue. He said the one side is 50% corrosion and the other side is 35% corrosion. Without replacing I will be in danger to drive. Also I got oil change service. After the service was done while I drove to home I got the same popping noise again and look like the oil service was not done. I noticed I still have old oil service sticker. When I got home I found I already got the upper control arm replaced when I visited Hinesville Georgia Ford dealer, which I already have a brand new part and that is not the problem. Next day I visited and talked to Chad Turner why you did lie to me to replace the unnecessary parts and showed the billing statement I got it from GA Ford dealer. But he still lied the parts were really bad. I asked him to bring it to me for the prove. He said they already threw out. Also he told me they did nothing wrong and do whatever I want to do. I am planning on claiming the fraud against the Monro to NYS attorney general and inform BBC for the company illegal charge. Please Never go this place. You will get ripped off just like me.
I took my vehicle to get a NYS inspection, and this shop failed it, cl... read more I took my vehicle to get a NYS inspection, and this shop failed it, claiming that there was an "active leak" from my power steering system. They even took me into the shop and pointed out where it was "leaking" onto the suspension. In fact, they splashed what appeared to be simple motor oil onto the undercarriage to show me in an attempt to garner trust. They told me that my car needed a $1200 repair to pass inspection. I got a second opinion from another nearby mechanic, who replaced a single brake light, and passed the vehicle. Do not take your car to this shop, ever.
I dropped my classic 1979 F250 Crew Cab off at Midas at about 8:15am t... read more I dropped my classic 1979 F250 Crew Cab off at Midas at about 8:15am to get the brakes looked at. After 7 hours I was told that they didn't have the correct sized socket to complete the work which I was ok with. When I went back to pick up the truck I stalled it 2 times in their parking lot. I knew something was wrong immediately as the idle was all messed up. It was vibrating like crazy and on the verge of stalling. I live a half mile from Midas and stalled the truck another 5 times so I drove it right back to them. The tech that worked on my truck met me outside and said that he would take a look at it. When I walked inside the store the manager told me, "he had to go racing it". This statement made me sick. After sitting for a few minutes the tech drove my truck to the entrance and I got in the passenger seat. He told me that he turned up the idle. As we drove down the road I knew immediately that he was driving the truck to hard. As we moved down the road he couldn't get the shifter into 3rd gear so I grabbed it and shifted it up into 3rd for him. He stated, "oh, there it is." We continued down the road and got up to 60mph in the left lane (passing cars) when the tech said that it sounded good at 60. I then told him that 60MPH on the dash means 70MPH because of the size of the tires. I was pissed because I don't even drive this truck 65 on the Thruway. It's a really old truck. I asked him to pull over so that I could drive. As we started to move I stalled it again. The bottom line is that the tech beat up on my truck during his initial test drive. Then he tried to turn up the idle to fix the problems and it didn't work. It should be noted that when I got home I called Midas to speak to the manager. The tech answered the phone and he told me that the manager was outside and that he would call me back. It's been over 2 hours now and no return call. So I called corporate and they told me that the franchise owner would call me back within 24 or 48 hours. I hope he lives close so that I can pick him up in the truck and show him first hand what his shop has done. The question I keep asking myself is why did the tech test drive my truck if he never got around to fixing the brakes?
