The people should aware of this place for ripping off the customers. I... read more The people should aware of this place for ripping off the customers. I had popping noise on the front right side. Chad Turner told me that the upper control arms are the issue. He said the one side is 50% corrosion and the other side is 35% corrosion. Without replacing I will be in danger to drive. Also I got oil change service. After the service was done while I drove to home I got the same popping noise again and look like the oil service was not done. I noticed I still have old oil service sticker. When I got home I found I already got the upper control arm replaced when I visited Hinesville Georgia Ford dealer, which I already have a brand new part and that is not the problem. Next day I visited and talked to Chad Turner why you did lie to me to replace the unnecessary parts and showed the billing statement I got it from GA Ford dealer. But he still lied the parts were really bad. I asked him to bring it to me for the prove. He said they already threw out. Also he told me they did nothing wrong and do whatever I want to do. I am planning on claiming the fraud against the Monro to NYS attorney general and inform BBC for the company illegal charge. Please Never go this place. You will get ripped off just like me.
I took my vehicle to get a NYS inspection, and this shop failed it, cl... read more I took my vehicle to get a NYS inspection, and this shop failed it, claiming that there was an "active leak" from my power steering system. They even took me into the shop and pointed out where it was "leaking" onto the suspension. In fact, they splashed what appeared to be simple motor oil onto the undercarriage to show me in an attempt to garner trust. They told me that my car needed a $1200 repair to pass inspection. I got a second opinion from another nearby mechanic, who replaced a single brake light, and passed the vehicle. Do not take your car to this shop, ever.
I visited Ken's three times to get a cruise control fixed. He was unab... read more I visited Ken's three times to get a cruise control fixed. He was unable to do so. I had to take it to the Honda dealer. When I did that he was very pissed off. Before I had that repair done he installed a compressor in my Honda that was the wrong one for the air conditioner. It made the car shake and make terrible noise. When I went back to get it fixed he told me to get the f*** out three times. He's extremely hostile. I took the car to Honda to get the air conditioner fixed which they did. When I went back to Ken for refund he only refunded me for the compressor and not the labor. He continued to be ill-tempered and aggressive and told me to act like a white man. Not only did he swear at me but he appears to be bigoted. His temper is out of control. I do not recommend going here unless you're prepared to deal with Ken.
