Very friendly and nice. Knew my name right away. Walked me through wha... read more Very friendly and nice. Knew my name right away. Walked me through what they were doing to my car, and tried to save me (a university student) money where they could. Emily Stafford
We have a 2011 Nissan that was acting funny. It wasnt shifting smoothl... read more We have a 2011 Nissan that was acting funny. It wasnt shifting smoothly. We took it to a couple of local places but they told us that a dealer would be best because they had equipment to diagnose later model cars that were only available to dealers. I was really hesitant. We were new to the area and always stayed away from dealers because they usually charge more. We looked on line and found a local dealer, Baron Nissan, that had good reviews. None of those reviews were for service but what we could find said really good things about their sales department so we had the car towed there and crossed our fingers. We met Frank the service manager who was very nice. He asked what the car was doing and we told him/. We left it there overnight and he said he would call us the next day. He called about 11am on Friday and said the car was done. A little surpised that it was done so quickly I asked if they had found the problem. He said it was just a control module that had to be reset, no big deal. The way the other mechanics had made it sound we were braced for a huge repair bill. When we went to pick it up they told us that they had checked and our car was still under the Nissan powertrain warranty ( which we had no idea about) and the bill was nothing, no money at all. They told us they checked the car and we needed front brakes and an oil change ( which I knew). They gave me a fair price and we had them do the work. Frank didnt try to sell me anything I didnt need or want and they did the brakes and oil change while we waited. Has a chance to talk to Frank while we waited, he was just a nice guy who welcomed us to the neighborhood. We have bought a lot of cars in our life, definately not my first rodeo and I never,ever went back to a dealer for service as a rule they are too busy, pushy and over priced. I gotta say Frank at Baron Nissan is the exception. We are so glad we found them
Today we took our car to Honda City ServiceCenter to drop it off for a... read more Today we took our car to Honda City ServiceCenter to drop it off for an oil change. The professionals at Hond City took 45 minuites to check in the car and lectured us about the proper procedure for when oil chould be changed. I am thankful for their professional input as the last four vehicles we have owner only had over 100,000 miles on them when we sold them andnever needed ay type of engine work. Guess we did a pretty bad job maintaining them. This was the first of the "free" oil canges Honda provides as part of our new car purchase. I can assure youit will be the last as well. I will take the vehicle elsewhere where they can get me in and out in a reasonable time andactually know what they are talking about.
