I was referred to Mid Island Collision by Audi Lynbrook to fix a small... read more I was referred to Mid Island Collision by Audi Lynbrook to fix a small dent that I sustained to the bottom of my Audi after accidentally driving over a sidewalk curb at 25mph. When I brought my vehicle to Geico for an estimate they quoted me price of $1900 and told me it can possible go up a little more with the supplemental quote from my repair shop which was Mid Island Collision. The supplemental quote from Mid Island Collision was $11,000 (5 times the original quote) for a total of $13750 to fix a very small dent under door and to paint the front bumper and replace the belly pan. I had serious reservations about this estimate and couldn’t believe my insurance company gave them the ok to charge that ridiculous amount. I even drove all the way down to Mid Island Collision to find out what they were charging me so much for. One of the workers told me all the work they were planning on doing (most of it completely unnecessary) with my car and temporarily sold me on keeping the car at Mid Island Collision. On my way home I taught about what the work said but didn’t see the value in them charging $13,750 to fix the frivolous damages to my car that was in excellent condition outside from the small dent under the car. On Monday January 19, 2015, after my visit to the shop on January 17, 2015 (repair wasn’t started when I was there and they are closed on Sunday), I called Mid Island Collision and spoke to a secretary telling her I wanted to pick up my car and go somewhere else for the repair. I was placed on hold for 5 minutes and then the manager Brian came on the phone and told me that they just started on my vehicle this morning. Although I didn’t believe that they started the car that day, I told Brian that I felt the price he was charging was unreasonable and that I expected my car to look Brand New when I receive it back. After having my car for 30days, I called Mid Island to find out what was taking so long. They communicated to me that the car would be ready within 48 hours. I was able to pick up the vehicle within the 48 hours on February 6th 2015. The Vehicle appeared to be in excellent condition (it was late at night so I could truly tell) until I took the car home and saw that the main damages where still not fixed. They used zip-ties to hold up the belly pan and there were still damages to the plastic lining under the car that they were supposed to fixes. I called Mid Island Collision the next day and told them about the incomplete job. They said that they were going to get back to me but never did. I called again during the week of February 9th and was promised that they were going to order the parts and give me a call when they parts came in but again they never got back to me. It is now March 20, 2015 and my car still isn’t complete. I am currently in the process of reporting them to all the relevant agency including Audi of America. Mid Island Collision is an Unscrupulous business and I wouldn’t recommend it to my worst enemy.
Helpful and courteous in my time of need. Thank you for getting to me... read more Helpful and courteous in my time of need. Thank you for getting to me so quickly when my car broke down. I would recommend them if in need of a tow while in the NYC area.
Our daughter was recently involved in a motor vehicle accident. We cal... read more Our daughter was recently involved in a motor vehicle accident. We called our mechanic, who immediately recommended Cannon Collision, and advised us to speak with Paul. We contacted Paul immediately, who said that he would gladly take a look at the vehicle. After bringing the car down, Paul went over the entire car with a fine tooth comb. I mean, this guy's thorough. I felt immediately at ease, for his expertise and his respectful tone proved to me that he was definitely a class act. Paul was in touch with us consistently from day one. He even offered to give us a lift to the rental car company, and even contacted a few for us while we were in his office. When we went down to pick up the car today, I couldn't believe what I saw - the car looked like it just pulled off the showroom floor! Our vehicle is 11 years old, and it hasn't looked that good in YEARS! The entire car was completely detailed, inside and out, and my daughter even commented that she loved how clean the car was! The entire experience, which could have been horrific, was smooth from the get-go. Paul and all the guys at Cannon Collision made this experience so much easier. The car handles really well now, and all work is 100% guaranteed. Paul said that no vehicle that ever leaves his shop is unsafe, which rested my mind as a parent. Let me tell you, Cannon Collision is definitely the way to go, if you should ever need body work. A+ in my book - great guy, excellent work. Thanks, Cannon! And thank you, Paul!
