I have been a customer of Dawson Motors for about 5 years and they hav... read more I have been a customer of Dawson Motors for about 5 years and they have never disappointed me. But just recently they far exceeded my expectations! My work vehicle had broken down for the last time and it was time to replace it. Without my vehicle, I was totally at a standstill with my construction business. My van was towed into Dawson Motors at 8:45 am on a Saturday. I explained to Bill Dawson that I needed a reliable used van. By chance, he had one on his lot and I asked Bill to give me best deal, that without a vehicle I could not work. He got his wife Linda on the finance part, they made me an offer and I took the deal. My wife and I unloaded my old van of all the tools and supplies and headed home. At 2:30 the same Saturday afternoon Linda called me and said the van was ready for pick up! The Dawson's stayed late in order to get me my van knowing how important it was to my business. I could not have believed anyone would have done this, let alone our small town auto dealership. Not only do they have a highly qualified group of mechanics and a customer service oriented office staff, the owners walk the talk of helping customers way above expectations! MANY thanks! J. A. Mainey, Warwick NY
I often wonder why it took us so long to find Dawson Motors! They were... read more I often wonder why it took us so long to find Dawson Motors! They were recommended to us by a friend several years ago for service. We had a few occasions to use their services and we were more than pleased every time! Then I met the Dawson family at a Warwick Chamber Mixer and was even more impressed! The service department is over the top, and they know every customer by name. We just used their sales department and purchased a car. Again, the customer service was over the top and we are more than satisfied! I would highly recommend Dawson Motors for service and sales. Being able to keep my pledge to shop local is a fabulous feeling! Thank you, Dawson family! You are a true asset to our community! Kim Starks
I was very disappointed with Brownell Motors Service Dept. I have a 1... read more I was very disappointed with Brownell Motors Service Dept. I have a 1997 Saab 900. I had my car towed on March 10, 2011 due to the fact it had stalled out and was having problems restarting. Once it got to Brownell Service it was running and I was told they could not find anything wrong. I brought my car home and a week later the same thing happened and the car was totally dead. Now they told me I needed a new battery. The next day my check engine light and gear box light went on with a slight stall. Still they could not find a problem. The service advisor told me they could not check out what was wrong. I was extremely frustrated and annoyed. I finally found anoher mechanic that works exclusively on Saabs and they said the ignition switch needed to be replaced. My Saab is now running fine.
