Warning please don’t go to these scammers, they charged me 700 to fix ... read more Warning please don’t go to these scammers, they charged me 700 to fix the heat in my car. Then go on to say sorry the heat only works on the passenger side and ac only works on driver side and to fix THAT issue they will charge me another 200 for diagnostic and from there it will be anywhere from 1k to 3k more. All they did was change the heat motor in the car which another Machanic I took it to said would have been 200. To top that off they left my driver side window open in the rain and now my car has a puddle in it. PLEASE be aware of these guys they will scam you I promise.
Twin Towers has been my service station/repair shop and especially my ... read more Twin Towers has been my service station/repair shop and especially my fill-up station for more years than I can remember ... I moved here in 1992. From my 1st visit I knew I was in competent hands. By age 67, I’ve had quite a large experience with mechanics, etc. By far Twin Towers is the best. Prompt scheduling for car emergencies, frequent calls with any sub-optimal or abnormal findings, options, estimates, updates, road test results, etc. There are never any surprises. It’s a family-owned business for generations. Twin Towers is the only service station I’ll ever use. “5 stars” doesn’t adequately describe the experience you will have at Twin Towers.
Horrible experience with these guys. It's hard to know where to begin... read more Horrible experience with these guys. It's hard to know where to begin with this nightmare of a garage. I brought them my car for some very minor maintenance-level repairs. To make a long story short they damaged multiple components of my vehicle, and then bullied me into paying them to repair damage they caused by threatening to discontinue work on the vehicle and have it towed out of their garage. Watching them work, their confusion and incompetence in correcting the problems with the vehicle were palpable, as they fumbled struggled with basic repair procedures. While the car was in their possession it sustained multiple scratches to the finish, including a nasty scratch right down to metal on the trunk which I noticed immediately upon receiving the car back. In addition to this he delivered the car to me reeking of gasoline or starting fluid fumes that took an entire day to go away and I discovered large swaths of carpeting which were stained by oil drippings. Immediately after returning home I realized that a very important, critical system in my vehicle was severely malfunctioning, despite the fact that it had always worked normally and only began to exhibit any kind of problem after coming out of HIS Mickey Mouse garage. When I confronted the owner the next day to express my dissatisfaction over his shop's work, my very reasonable concerns were greeted with a persistent, brusque indifference, and he was adamant in maintaining a position of total denial of any wrongdoing on the part of his shop. First they claimed that the system they had damaged was actually operating properly and that I was confused, and after being confronted with published documentation from the manufacturer proving them wrong, they quickly shifted their story to the stereotypical "it must have been like that", mantra that is a characteristic staple of shady garage guys from here to Timbuktu. All in all, this incompetent gararge ended up charging me many of dollars for issues which should have been resolved for a fraction of the cost, vandalized my car and, after being called out, refused to repair the damage his shop caused or provide any restitution or redress of any kind. I'm a very dissatisfied customer.
