Went in about 3 weeks ago for a new stereo with Carplay. They had an ... read more Went in about 3 weeks ago for a new stereo with Carplay. They had an awesome Alpine unit that does everything I want, the employees were all very professional, Chris did a great job performing the installation and Travis had all the answers while getting me a great price. They were even able to make my factory reverse camera to work with the new radio. Cannot recommend them enough!
After I purchased a BMW X3 from another dealer (Best Buy Auto Sales in... read more After I purchased a BMW X3 from another dealer (Best Buy Auto Sales in Newark) that turned out to be a lemon and had to go the Lemon Law route, i brought the car to GFS they claimed to be BMW experts and i didn't want to drive to Rochester as i live in Newark. Since April My car has been in their shop more then I have had it the first time it went n for a repair in was in the shop over 6 Weeks fr a repair that should have been a coupe of days then a second time for over 4 weeks! from day one My complaint was their lack of communication. They never quote you up front and are not quick about the repairs the last 3 times my car has been there the check engine light has come back on the same day i picked it up. Every time being another charge and another issue. If the repairs were legit and truly needed to be done why didn't they pick it up before what does the car always have another issue the d=same day i pick it up? I also took my car in for a replacement on a steering sensor and according to their paperwork would take 2.5 hours so they told me it would be 3-4 no problem so i brought my lap top came at 1 pm for my apt and sat their at 5 pm I asked how much longer and they stated it would be another hour or so. I then said i was going to have someone come pick me up and go to dinner and lock the Keys in the car and call me when its done. well after almost 2 more hours i didn't get a call so i went back to find the place was closed and only a mechanic or two was still in the shop and was told my car still wasn't done ( at this point its been almost 6.5 hours on a 2.5 hour job) i told them to have the owner call me. Well an hour later I get a call from Ken and he states he said he'd call when it was done and it wasn't so he didn't call he had no regard for the fact i needed my car. I explained I had a 1030 apt in the morning i couldn't miss. He said he would send someone for me so I could get my car in time. 10am rolls around the next day and No call from GFS so i book and Uber and go over i walk through the door and he states oh i was just going to call you at this point its about 10:45am and I've missed my meeting. I explained that i missed my meeting and had to pay$40 for a Uber never once did they offer to reimburse me. I wait another hour and my car is finally done. I got to get in the car and pull out CHECK ENGINE LIGHT again. this time a $1000 Water pump. I am done and will gladly take my car else where. They have built a beautiful building but what good is it if the people in it don't know what their doing. I unfortunately didn't go check the reviews of this place before but i can see my complaints have been expressed by others and expect the owner to have some explanation of why it isn't his fault as he always does! As of todays date 1/16/19 my car has had over $10,000 in repairs and is still not fixed!
Missed diagnosed an AC problem. Replaced the compressor and did a comp... read more Missed diagnosed an AC problem. Replaced the compressor and did a complete AC service for $850 which only fixed the problem for one day! Returned five times in two weeks with the same AC problem as original problem. They finally found and diagnosed the problem was the electrical plug connector on the AC clutch. They replaced the connector with a used one and did a hack job of splicing the wires and covering with electrical tape. The owner would not admit they misdiagnosed the problem or offer a credit for the outrageous poor service. I should have gone to the Nissan dealer. Instead I paid $850 dollars more than I had to for a $5 dollar part. When I saw the hacked repair job I had to solder the the wires and seal with heat seal shrink tubing myself to prevent future corrosion. I would not recommend this shop or ever do business with them again even if I was broken down in front of their shop. Stay far away from this place......
