After I purchased a BMW X3 from another dealer (Best Buy Auto Sales in... read more After I purchased a BMW X3 from another dealer (Best Buy Auto Sales in Newark) that turned out to be a lemon and had to go the Lemon Law route, i brought the car to GFS they claimed to be BMW experts and i didn't want to drive to Rochester as i live in Newark. Since April My car has been in their shop more then I have had it the first time it went n for a repair in was in the shop over 6 Weeks fr a repair that should have been a coupe of days then a second time for over 4 weeks! from day one My complaint was their lack of communication. They never quote you up front and are not quick about the repairs the last 3 times my car has been there the check engine light has come back on the same day i picked it up. Every time being another charge and another issue. If the repairs were legit and truly needed to be done why didn't they pick it up before what does the car always have another issue the d=same day i pick it up? I also took my car in for a replacement on a steering sensor and according to their paperwork would take 2.5 hours so they told me it would be 3-4 no problem so i brought my lap top came at 1 pm for my apt and sat their at 5 pm I asked how much longer and they stated it would be another hour or so. I then said i was going to have someone come pick me up and go to dinner and lock the Keys in the car and call me when its done. well after almost 2 more hours i didn't get a call so i went back to find the place was closed and only a mechanic or two was still in the shop and was told my car still wasn't done ( at this point its been almost 6.5 hours on a 2.5 hour job) i told them to have the owner call me. Well an hour later I get a call from Ken and he states he said he'd call when it was done and it wasn't so he didn't call he had no regard for the fact i needed my car. I explained I had a 1030 apt in the morning i couldn't miss. He said he would send someone for me so I could get my car in time. 10am rolls around the next day and No call from GFS so i book and Uber and go over i walk through the door and he states oh i was just going to call you at this point its about 10:45am and I've missed my meeting. I explained that i missed my meeting and had to pay$40 for a Uber never once did they offer to reimburse me. I wait another hour and my car is finally done. I got to get in the car and pull out CHECK ENGINE LIGHT again. this time a $1000 Water pump. I am done and will gladly take my car else where. They have built a beautiful building but what good is it if the people in it don't know what their doing. I unfortunately didn't go check the reviews of this place before but i can see my complaints have been expressed by others and expect the owner to have some explanation of why it isn't his fault as he always does! As of todays date 1/16/19 my car has had over $10,000 in repairs and is still not fixed!
Professional, honest and overall great mechanics!!! Even take care of... read more Professional, honest and overall great mechanics!!! Even take care of my boat engine maintenance
I was on the way home from a concert late at night on a rural back roa... read more I was on the way home from a concert late at night on a rural back road when an Upstate NY potholes decided to op up out of the dark and blow my tire, and bend my rim. After limping for miles I stumbled across George's Service Center in Churchville NY and left my Mini Cooper there. I called George Jr. in the morning to let them know what happened and why I left the car. George Jr said he would take a look and get back to me with options. I spoke with George, and George Jr several times, they kept me informed with how the job progressed, made a tire recommendation (saving me 60 bucks per tire recommending an off brand that he had personal positive experiences with). As he started the work it was discovered that the inside rim was bent, and he sent me a text photo so I could confirm the damage. Luckily George Jr had the equipment to straighten the rim. Now I was suspicious of the "local" gas station type service station, and was waiting to hear about some add-on's or the next surprise issue that arose. When I came in to pick up the car, the quote I received on the phone was exactly as my bill. I feel the price was more than fair, and they did the job quickly and apparently accurately. Long and short, talk to George's for your next issue, I feel that they are exceptional people and deserve your business if you are in the area and need work done on your car. I felt like I was a valuable repeat customer not just some guy from out of town, they could have jacked up their price and led me on, they didn't. 5 stars George's Service!
