As a single woman with very little knowledge of automobiles and how th... read more As a single woman with very little knowledge of automobiles and how they work or what they need, I would like to publicly praise the small car repair business of C & J Auto at 310 Corinth Rd. In West Glens Falls. John, Shaun and...have consistently helped me with my two vehicles (one 30 plus years old). They have done remarkable work at very reasonable cost and once at no cost to me at all, saving me hundreds of dollars! Here’s the rest of the story. I had an older model Camry which I had a nearby repair shop service. I returned there with power steering problems and after their analysis was told it would cost close to $800 to repair. In desperation I turned to C&J for a second opinion. Shaun put it on the lift and thoroughly greased whatever part was performing badly and sent me on my way at no cost with the hope that it would remedy the situation. Well I never had another issue with it saving me hundreds! My 30 plus old convertible had an electrical draw somewhere causing the battery to continually go dead. I resorted to disconnecting one battery terminal when the car wasn’t being driven to keep from having to jump it every time I needed to move it. I didn’t drive it all summer because I was told it needed at least $2000. Worth of work before it could pass inspection and the electrical draw source was hard to pinpoint. Back to C&J. I told the guys at C&J that the windshield wipers were not working and the blades needed replacing. On their further examination they found that something in the wiper motor had seized causing the draw on the battery. John called every auto part dealer up and down the east coast even into Texas searching for a new wiper motor to no avail. Did they give up? No! They took the existing wiper motor apart and replaced faulty plastic parts with better metal ones! Again at very reasonable cost to me. Will I ever go to C&J again as a second opinion? No way! From now on they will always be my FIRST
Beware of this deceptive automotive shop . Based on an ad on a local ... read more Beware of this deceptive automotive shop . Based on an ad on a local magazine advertising lower car repair costs than the dealer, I took one of my European made cars to this shop. It advertised lower labor rates than the dealer and original OEM parts and same diagnostic equipment as the dealer. Not a difficult decision to make on giving it a try. Originally I was content with the repairs performed since it was 20 to 30% lower than the dealer. Based on the latter, I decided to take my second European car there as I had hit a big pothole in the city on the front left side. The driving did not feel right. European Repairs diagnosed the front right side was bent and needed to be sent out to another party to straighten it up. I was surprised since the left side wheel/rim was the one I hit the pothole with and felt was out of line but felt that the shop personnel were the experts and gave the OK to fix. After a few days passed I picked up the car and the driving was same or worse than before on the left side front wheel. Took it back explaining my concerns to the owner who stated that he would look into it and let me know. Not hearing from them for a few days, I left several telephone messages asking status but no return calls received. Showed up personally and saw my car "abandoned" on the lot completely ignored and covered in snow. Finally the owner stated that the problem was the shifting of the belt inside the tire "possibly due to hitting a pothole or going over a curb" (wasn't that the reason I had taken the car there?) and needed to purchase new tires. He made sure to state that the issue was the tire since the provided front-end alignment chart was fine and left front rim straightening had been necessary. They would not show me evidence of an outside order for a wheel/rim straightening. Curiously, the assistant later told me that on discussing the issue with the owner, the left front rim was the culprit. Based on above, I questioned the owner as to the reason(s) he had not originally diagnosed the new found issue to which he admitted that he had not test-drive the car after the original repair. Based on the no return calls from them, and the owner's and assistant's contradictory answers, on which wheel was the one repaired, I grew suspicious of the whole story and their real intentions/deception intentions. Before leaving I made myself clear to the owner that I had grown hardly suspicious on their service, their poor handling of repairs and the after service process to which I reserved the right to contest their work. Took the car, which I should have done from the first place, to the tire specialist and they diagnosed the tire, which had been switched to the right front side, was faulty and no signs of any rim straightening having been done on any of the rims. They re-balance all the tires and no more issues. No charge. I also noticed that the In/Out odometer readings on the invoice were higher than what it read on dashboard. In addition, some of the repairs on my first car are re-surfacing after 9 months, which was told, are typical when no drive testing has been done after the repairs. After what I went through, would not take the car back there.
These guys are the absolute best for tire repair service and installat... read more These guys are the absolute best for tire repair service and installation. I have been going to them for almost 30 years and they have always been honest, dependable, very reasonably priced and highly skilled. I wouldn't think of going to anyone else.
