I visited Ken's three times to get a cruise control fixed. He was unab... read more I visited Ken's three times to get a cruise control fixed. He was unable to do so. I had to take it to the Honda dealer. When I did that he was very pissed off. Before I had that repair done he installed a compressor in my Honda that was the wrong one for the air conditioner. It made the car shake and make terrible noise. When I went back to get it fixed he told me to get the f*** out three times. He's extremely hostile. I took the car to Honda to get the air conditioner fixed which they did. When I went back to Ken for refund he only refunded me for the compressor and not the labor. He continued to be ill-tempered and aggressive and told me to act like a white man. Not only did he swear at me but he appears to be bigoted. His temper is out of control. I do not recommend going here unless you're prepared to deal with Ken.
Just wanted to share my quick story...I was traveling from home (Rutla... read more Just wanted to share my quick story...I was traveling from home (Rutland, Vt) to my friend's house in Niskayuna, NY on Friday, August 8th. When I was 1 hour and ten minutes into my trip my car started to feel like there was some hesitation. Then I could smell that terrible rubber smell and I was like "seriously"? I pulled over at the Fire station just to check things out. Now I only checked the driver's side tire because of an incident that happened long ago with the caliper sticking. But nothing. So I continue on down the road and things aren't getting any better. I just happened to see a garage on my left with the doors open. I had driven by it and had gotten to my first light and suddenly I was up in smoke....Front passenger side. I pull over and I'm in panic mode. I have no one with me except my little dog and friends and family are an hour or so away. Now I am really anxious and panicky. I turn around and go back to this garage " Combs Automotive" . As soon as I walk in, I explain my story and I apologize that it is now 5 pm on a Friday and most people would be closing up shop to enjoy the weekend. But not Krissy and Chris. They took the time out to help me and "Big Red" (what I call my car) so that I would be able to continue my trip. Now I could have turned around and gone home but it was a pretty special weekend for me and a couple college girlfriends. So it was important for me to continue on. Chris did what he could at the time to get my car in working order and I was so grateful. Krissy kept me and my dog company in the nice cool office. After almost an hour, I was on my way and told them I would check in on Monday to see if they could fit me in to their schedule to replace the parts that had to be fixed completely. On Monday, I was told to come in around 3:30 pm. Given my OCD (lol) , I left Niskayuna at 2:15 pm so that I could get to Gansevoort early just in case parts had to be ordered. I rolled into Combs Automotive at 3 pm and I was on my way home at 4 pm. I know I said this was a quick story, but boasting about a great business should never be a quick story. I wanted to let all my friends know and Krissy and Chris to know that I appreciated the wonderful service I received and that you two are the friendliest people I have ever met in the auto repair service. I would recommend anyone in the area to choose your shop for service and to anyone who finds themselves in a pickle~ like me~ to stop and see you. Once again, thank you from the bottom of my heart. Hope to see you again soon! (on better terms) LOL Sincerely, Jodi Gibeault Rutland, VT
I went to Ken's today for gas. I went inside to pay using my Price Cho... read more I went to Ken's today for gas. I went inside to pay using my Price Chopper advantage card and my unemployment debit card (they are not accepted at the pump). I have done this at other Sunoco stations and never had to inform them of which grade gas I need. I returned to the pump and realized that the regular grade was selected, my sons 1999 vw jetta needs 91 octane. So I went inside and apologized to him and asked him to switch it to premium. His response was "You have to f&^%$#@ tell me that before you pay, I'm not a f$#$#$# mind reader!" My jaw dropped and I asked if he was the owner, to which he replied "yes, go tell someone who cares". He then proceeded to insult me for not having cash to pay for my gas. I hope his life gets better as he clearly is very unhappy. BTW I SELECTED ONE STAR AS THAT IS THE ONLY WAY TO GET THIS POSTED. HIS SERVICE DESERVES NO STARS AT ALL
