Sun Auto Service

In summary our company vehicle has been at this auto mechanic shop for four weeks as of today.  We specifically told the manager we needed this vehicle as soon as possible as we utilize it for one of our crucial parts of our company. If they weren't able to assist, any customer would appreciate the honesty of  being advised that their staff would be behind so we could make other arrangements.

Rather than being straight forward we have received a wide variety of responses from "we need to locate parts, to the mechanic looking at your vehicle is off, to our mechanic is finishing up another vehicle. Or we truly apologize we will look into this and call you back before we close". We have not received a single call back each time. 

We continue to check up on this and the latest response we got yesterday was "we got the parts in but the mechanic working on your vehicle is finishing up another project, let me see what I can do". This is after being told last Friday that parts were coming this past Monday and our vehicle would be ready this past Tuesday. Today is Saturday and exactly four weeks from the date we dropped it off.

On top of having to rent a vehicle and delaying our operations we sadly are experiencing a bad situation with this mechanic shop that we've utilized for over five years for our fleet of company vehicles.