We took our volvo into another repair shop. We were told that they did... read more We took our volvo into another repair shop. We were told that they didn't have the tools to work on our vehicle. I then called Rio Rancho imports and asked the gentleman if they had the tools to work on my vehicle. I told him what happened at the other shop. I was told yes they do have the tools needed to work on my vehicle. We made an appointment and took our vehicle in to Rio Rancho Imports. While our vehicle was there, an employee called to let us know what was wrong with the vehicle and also said they don't have the tools to work on it. When picking up the vehicle, I explained again, that the only reason why we took the vehicle to them was because I was told they had the tools to work on it. The gentleman apologized but still charged us a diagnostic fee. The owner sent my husband a text asking how the service went. I replied telling him what happened. He apologized and took no further action. We then took the vehicle to a 3rd repair shop, Independent Volvo Services. They were able to repair the vehicle without any special tools. They said some of the volvo models need a special tool but ours did not. My husband called the owner at Rio Rancho imports. He again apologized but did not refund our diagnostic fee.
Dealing with Chuck was an enjoyable experience. We are in a pinch and ... read more Dealing with Chuck was an enjoyable experience. We are in a pinch and he got us in that day. He was very transparent and we were in and out. I would highly recommend him! We are from Taos and if I had a choice I would drive down just to have him as my mechanic.
My Mom introduced me to "the Mechanic" when I moved here in 2006. She... read more My Mom introduced me to "the Mechanic" when I moved here in 2006. She had been going here for a good 10 years earlier. Through three cars, one was mom's a 1998 Camry, the service received has always been first rate. Chuck and his team are upfront with a helpful full explanation of any issue, if it needs to be dealt with "right now" or can be put off and, with our older vehicles, if it made sense to do the repair. Getting your car "fixed" is always scary but these guys put your mind at ease knowing you will always be given good information, a fare price, bend over backwards to help you, and gosh just make you feel good that you are working with the best mechanics in Albuquerque.
