We took our volvo into another repair shop. We were told that they did... read more We took our volvo into another repair shop. We were told that they didn't have the tools to work on our vehicle. I then called Rio Rancho imports and asked the gentleman if they had the tools to work on my vehicle. I told him what happened at the other shop. I was told yes they do have the tools needed to work on my vehicle. We made an appointment and took our vehicle in to Rio Rancho Imports. While our vehicle was there, an employee called to let us know what was wrong with the vehicle and also said they don't have the tools to work on it. When picking up the vehicle, I explained again, that the only reason why we took the vehicle to them was because I was told they had the tools to work on it. The gentleman apologized but still charged us a diagnostic fee. The owner sent my husband a text asking how the service went. I replied telling him what happened. He apologized and took no further action. We then took the vehicle to a 3rd repair shop, Independent Volvo Services. They were able to repair the vehicle without any special tools. They said some of the volvo models need a special tool but ours did not. My husband called the owner at Rio Rancho imports. He again apologized but did not refund our diagnostic fee.
Please do NOT use this shop! I broke down in Albuquerque I live in Mor... read more Please do NOT use this shop! I broke down in Albuquerque I live in Moriarty. I called 8 to 8 and Rebecca the owner was very nice during this phone call and proceeded to tell me "that the diagnostic fee would be $50 if they fix it and $150 or more if they don't". I said "ok no problem". She called the next day and told me "it would be over a $1,000 to replace my fuel pump". She then told me "she already ordered the fuel pump". I said "what I didn't agree to that price. That is a lot more then I was willing to pay" and Rebecca the owner said "then ok you dont have to pay for the pump but it's going to be $392.77 for the diagnostic fee". I then said "what? That's insane for just a diagnostic fee". Rebecca the owner then started calling me "dude" and randomly naming off a list of things they supposedly did to diagnosed my car that took over 4 hours of the day. She continued to call me "dude" and being so unprofessional, and combative I couldn't believe it. I had to go into the shop with a Moriarty police officer because I knew with the unprofessional manner that Rebecca the owner conducts herself there would be a confrontation. Thank God for the officer being there because she kept telling me to "stop running my mouth" because I was telling her "I'm done with this conversation to just ring me out". She then said "I'm not accepting your card you must bring cash". I looked at the cop and the cop looked at me and said "just comply. Her shop her way" I said "ok". I went and got the cash and the officer completed the transaction for me. The officer also told me "he responded to a call for the same exact reason before to this auto shop". Please do NOT use this shop!
My 1997 F350 7.3 Power Stroke was brought in for electrical diagnostic... read more My 1997 F350 7.3 Power Stroke was brought in for electrical diagnostic of the E40d transmission. My Front Rhino Grille was damaged and they denied they did the damage. My Rhino grille is close to $1000.00 in price and it was damaged on the lower step bar. It looks like a 2x4 board was used on top of a jack prior to lifting causing significant damage. I called and told them of the damage and they denied it. I am totally dissatisfied with them not admitting their damage to my grille. I will never recommend them to anyone. John Casias
