I had scheduled them to come out and replace my ignition lock, which i... read more I had scheduled them to come out and replace my ignition lock, which is the key and tumbler. I had first spoke with someone on a Monday and a next appointment time available. I advised I would have to verify because I would be at work and wouldn't be able to be there. I called back within 20 minutes and left a message. I ended up calling 3 more times that day and no response, left message each time. I called the following morning, no one returned my messages, and spoke with a person who set up for an appointment which was for a different day but still took the appointment. I figured they forgot about me or another appoinment was scheduled since no one returned my call and apparently gave my appointment away. I advised numerous times that I would not be there due to work and that the vehicle was at a family members house. My appointment was to be at 10 am they were an hour late, I got a call about 10 minutes prior to my appointment that they would be there late. When they got there I get a call from my family member that they won't do it due to Federal law, and the registered owner needed to be there. That is fine but I explained myself and the situation numerous times prior to the appointment. My family and the person who came to the house got in to an argument and he refused to give me service. I called back to see what happened and apologize for the situation, instead the worker continued to argue with and even told me I don't know who I'm ******* with and that I need to watch out because he has my address. I didn't use profanity or argue with him but he continued to threaten and use profanity. I don't recommend them and I plan on filing a complaint with BBB because this was uncalled for. You can't operate under a business and threaten clients, regardless if you gave them service or not. Do not use these people, they are rude and act like thugs when an issue occurs. On top of that I had to continually call after initially speaking with someone to just get in contact. Long story short bad service, bad people skills, and even worse when it came to customer service or lack thereof.
Victor and his team had me back on the road in no time. Very pleased w... read more Victor and his team had me back on the road in no time. Very pleased with his services. I will use again. Thank you.
I called and was told it was the wrong #
