A year ago, I was in an accident and called Livingston Collision to to... read more A year ago, I was in an accident and called Livingston Collision to tow it for me. They not only assisted with the tow, but they also helped me through the entire insurance negotiation. They were able to negotiate with my insurance adjuster and ultimately helped in proving the car was totaled and making sure I got back the fair market value for the car. Brad, Val, and Allie were my advocates from start to finish and I'd highly recommend their shop to anyone. They've been in business for over 50 years, so it's obvious they take their reputation seriously. Quality body work (I've gotten previous body work done here and have always been impressed with the attention to detail) and exceptional customer service are what you'll get at this shop, no question.
My brakes went on Sunday before Memorial Day... got my car towed by Sc... read more My brakes went on Sunday before Memorial Day... got my car towed by Scott of Noble towing to Bobby's that night... on Tuesday, spoke with Bobby for the first time then spoke to his wife Robin... both are incredibly kind (understatement)!!! Got my car back on Wednesday!! I have a very strict budget (another understatement)... Bobby didn't make repairs he didn't have to, let me know about how long I could go until I needed to make the other repairs, both he & Robin treated me like a human being rather than cash in their pocket and on top of all that I'm driving a safe car!!! Amazing ethics!!
STAY AWAY. FIND SOMEWHERE ELSE unless you want poor quality. I paid fo... read more STAY AWAY. FIND SOMEWHERE ELSE unless you want poor quality. I paid for an oil change and they didn't put the oil cap back on afterwards. My car made rattling sounds and smelled of fumes and knowing they were the last to touch my car I lifted the hood and the oil fill cap was bouncing around rather than screwed back into place. Oil was everywhere under my hood. I went back to inform them, they checked the oil level, didn't offer to clean up any of the oil, and made no apologies. I gave them another chance and asked for a quote to replace front tires and brake pads. They wrote my info down and three weeks later I still haven't heard from them. They seem like nice people, just incompetent and clueless about simple sensible customer service. They get an F from me. I don't recommend them for any type of car service.
