I hate to do that, but feel like I have to... I came to this location ... read more I hate to do that, but feel like I have to... I came to this location to get my car inspected last Friday (08/16/2013) waited for 40 minutes until a service representative finally asked how he can help me. ( he was the only one working there and he was already assisting a lady when I walked in...) I said I need my car inspected and how long it would take. I have been told that he needs to make a call to his manager and ask if there is a waiting list for that or something like that. I didn't feel like waiting another hr or two, and left disappointed. I went there second time on Sunday only because my mechanic doesn't work on Sundays and this is the only day off I have after working at two jobs. I waited about 2 hrs to get my car inspected!!! this is ridiculous! I would never ever go to this place again even though there is a lot of work needed to be done at my car. I also was going to buy tires from them, but with this poor customer service I ll pass on that as well.... Would not recommend this particular location to any customers. I am not sure about others locations.
If you value your money seek another mechanic. My car smokes, stalls ... read more If you value your money seek another mechanic. My car smokes, stalls and shakes ever since the lead mechanic Dan laid his hands on it. What should have been a simple fix turned into a ferocious nightmare. Take your car elsewhere.
It is a shame that the service through out this location is not the sa... read more It is a shame that the service through out this location is not the same. We have purchased two new cars from them and where more than happy with the service until we had to deal with the service department. One of our cars (with less than 12,000 miles one it) it had a diffected tire (Michelin) with a huge crack running for more than 3". We went to the Express Service Area so they can check the tire and only we were not serviced, but we were treated very very poorly from one of the managers (as he called himself) and accused us of trying to get a brand new tire for FREE. The whole situation was laughable because we had purchased the car cash and the cost of tire was nothing but they didn't want to bother to open a claim for us. We contacted Michelin directly where advised to go to NTB where the service was great and the tire was changed immediately because it was a manufacture diffect and at no cost to us. I hope the Sloan Honda in future has better people working for them because we will never step foot in there.
