Never again will I go to PEPBOYS . Made an appointment for 10am. Jus... read more Never again will I go to PEPBOYS . Made an appointment for 10am. Just needed new tires, oil change, and wipers. Stayed there more than four hours. 3 hours in and they hadn’t even put my car on the alignment rack. I was late for work.
Right when I thought this was a reputable shop. This is absolutely the... read more Right when I thought this was a reputable shop. This is absolutely the worst shop/junkyard you can go to. Had Mazin and Pete rebuild my engine on my 2013 X5 and literally 8 days later, it goes bad and their excuse is”oil cooler”. I will get every penny back and I will make sure everyone knows about the scam operation you are running there. Mazen and Pete, Karma will bite you back and I’ll see you in court. I will not let this pass. What a scamming shop that doesn’t stand behind their work or anything they do. If you don’t believe me, look at all the reviews engine rebuild reviews. These guys don’t know what they are doing nor what they are talking about. Unfortunately for you, you messed around with he wrong guy.
Mr. JUNIOR GENAO, the sales representative, has helped me tremendously... read more Mr. JUNIOR GENAO, the sales representative, has helped me tremendously; he was convincing but not pushy. I am very lucky to have been assigned to him because he helped me tremendously in identifying my needs; that after showing me at least 4 cars I have made my decision. He is very pleasant, helpful, patient and considered me a family looking for a car. Mr. Genao is an asset to your company. Mr. PEDRO SOSA, the manager who assisted me, has been very pleasant and patient and explained in details of the warranty I am entitled to and other info. He is approachable in spite of his busy schedule and answered my questions immediately. Also, he made a follow-up call to make sure everything is all right and apologized for my long wait, which I understood due to the busy day. Overall, I am happy with the staff in the showroom who are friendly and made sure I was taken care of. Definitely, I will recommend your Branch to my friends. Rosario Faraon
