This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car ins... read more This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car insurance in which I do not have to pay anything in the event of a car accident. When I first called to release my car, they said that my car wasn’t there for 2 days. Meanwhile, incurring storage charges. This is the oldest trick in the book to get money when they “can’t find” your car. My vehicle was here for 2 full weeks sitting in their lot HOSTAGE. Insisting on ME paying them cash or credit card to be released to my insurance approved body shop. They dodged almost every single one of the insurance company’s calls when they tried to pay the tow and storage fees from them. Multiple times they claimed the owner was not in or the woman who deals with billing was out. Stalling to get more days in storage fees. When my mom went down there to sign the release paperwork, (7 days in at this point) the owner Benny tried to hustle $800 cash or credit card from her so “they could tow it to the new body shop.” Their attitude towards me and my mom were very demeaning. As a young woman, they tried to intimidate and bully money out of me by giving me misleading and incorrect information at EVERY interaction I had with them. They would not have treated me this way if I was a male. I ended up calling the police to assist me with ensuring my car gets out after 2 frustrating weeks. I saw the bill was only $920, including the 2 tows and 14 days in storage fees. Something doesn’t add up here. This is why tow-truck companies and body shops get a bad reputation, because of predators like them. Unprofessional, rude, shady people.
A friend told me to take my son's car to Due's Automotive for shocks, ... read more A friend told me to take my son's car to Due's Automotive for shocks, so I took the car & explained to Due that it was a $1500 car that my son takes to work & school. I also explained that if the auto needed any work over $400 I would by him another car. I was not going to put anymore money in the car, he called me the next day to tell me the car was ready. I asked him how much would it cost? And he replied $1350 but if I was going to pay him cash it would be $1200. I explained that it was work that I did not want on the car & his reply was the whole front end was in bad shape. I drove and asked to see the the old parts & Mr. Due told he the the trash was already picked up & the old parts where in the dumpster.
A great shop. The mechanics are honest and very knowledgable. I've bee... read more A great shop. The mechanics are honest and very knowledgable. I've been going to their garage for years, and they have always diagnosed my car problems correctly. Nelson, the owner, is a great person. He's always easy to talk to and is very kind to his customers. The prices at Austin's are good. This is the best shop in Bethlehem.
