SCAMMERS and THIEVES. Called reception asked “how much to change break... read more SCAMMERS and THIEVES. Called reception asked “how much to change break pads, labor only because I have Autozone pads” was told $130. Told them I’ll be there in 40min, male reception said OK. Come there, wait an additional 30 minutes, the male receptionist finally shows up, gets my car or the lift and I wait another 30 minutes. Receptionist finally gives me the bill breakdown, mind you they haven’t even started on the car, with price tag of $160 for FRONT break pads and another $160 for BACK break pads, with mandatory purchase/installation of THEIR OWN front rotors. I tell them “over the phone I was quoted $130, and I’ll be back in 10 minutes with my own front rotors.” At that moment the receptionist FREAKS OUT. He starts screaming at me and my 70 year old mother, saying stuff like “YOU PEOPLE” and “PEOPLE LIKE YOU” (racist much?) “always do this, I can’t stand you, maybe I don’t even want to do this job”. So I said no worries, I’ll go elsewhere. He began arguing with me, called me stupid for not knowing I needed rotors, said he’s been “in the (scamming?) business for many years” so I stood there politely listening to his nonsense, and then said “I just want to mention that I failed state inspection 3 days prior, for the reason of “low break pads”. He got embarrassed, turned red and stopped talking. He charged me $60 for putting the car on the lift, oh and when I was leaving, one of the mechanics “conveniently forgot” to put back in my car a brand new car part “Tie Rod End” that I also purchased at Autozone to be changed at a later time. Did he forget, or did he steal and was hoping we won’t notice? You decide. Thanks for reading.
What an outstanding, ideal, model mechanic and business! After much... read more What an outstanding, ideal, model mechanic and business! After much research and speaking with several mechanics and repair techs, I found Walko Automotive to be the best solution to my bad hybrid battery. Walko Automotive helped replace my 2007 Toyota Prius battery in less than 2 hrs for THE MOST reasonable price. They offered a two year warranty and with their already outstanding business history, Master Tech certifications with hybrid vehicles (and any vehicle really), and a positive, family-oriented atmosphere, they were sure to deliver in every way you would expect the best and most trustworthy mechanic should. Thanks to Andy, Kyle, Diana and the rest of your team involved in helping solve this issue. You all have my business for life! :D :D :D -Julian Jenkins
Car repairs are scary. Cost, integrity of the mechanic, length of tim... read more Car repairs are scary. Cost, integrity of the mechanic, length of time you will be without your vehicle, and always in the back of your mind "what else will go wrong?" I knew our vehicle, our only family vehicle, needed extensive and costly repair work done and I was nervous. I called Walko after hearing great reviews. From the initial call, I knew I had called the right place. Diane was kind, helpful and polite. Kyle was just, well, amazing. He checked the car over (right down to the lightbulbs that go around our license plate) and called me back within an hour to review. He gave me the prioritized list of what needed to be done, and what could wait as well as an timeline for completion. The estimate was extremely reasonable considering the extensive repair that needed to take place. We secured a rental vehicle for the needed amount of time and gave the go ahead. They completed all the work right on time, and it came in under the estimate! The integrity, honest and forthright business practices, as well as their kind and friendly attitudes is a refreshing change from other experiences I have had with auto repair. Without a doubt, any vehicle we own will be serviced by Walko. Thank you all so much for such a great experience! Krista Reid
