STAY AWAY. This company failed to show up twice for me, costing me two... read more STAY AWAY. This company failed to show up twice for me, costing me two half days of work, far more money than if I had just gone to a regular mechanic. The first time they said that they 'double booked' by accident, (the mechanic himself made the appointment on the phone) and I had to wait an hour before I could contact someone to tell me he wasn't coming. For a $600+ bill they offered me a $20 discount for my inconvenience. 3% discount. Geez, maybe I'll by a Big Mac! The second time, late at night after I was asleep, and therefore too late to reschedule the next day, I got a text message he wasn't coming for a 'personal emergency'. Not only that, but a week before he also tried to get me to do work 'on the side' outside of the company. This seems like a good idea, but in actuality, it is a farce, and you are far better off going to a real mechanic at at real auto shop. Perhaps the reason this particular mechanic is working this way and not at an auto shop is that he cannot hold a job in the real world. Perhaps my car and I are really lucky that this screw up happened, Perhaps y'all will read this a go somewhere else
Had a timing chain tensioner issue, it was a big job and knew this was... read more Had a timing chain tensioner issue, it was a big job and knew this was the place to go. Honest about how complicated things can get and with their cost, they did a excellent job. Extremely happy with their service over the years from simple oil changes to most complicated of jobs. These are the guys to go to, no question about it.
I needed an alignment and wheel balancing after this winters potholes ... read more I needed an alignment and wheel balancing after this winters potholes took their tole on my car. Bruce and his team took care of it in a professional and timely manner. I'd recommend Key Auto to anyone.
