Been doing business with Charlie for many years now and would not take... read more Been doing business with Charlie for many years now and would not take my vehicles anywhere else. If you got a time problem, Charlie will try to fit you in, and when the job is done, you know it is done right. You can rest assured you will not get messed with someone changing parts. Prices are good too. He does everything on myt P/U truck and my Hybrid.
I went in last week to look at a nissan rogue. I drove out 45 min lat... read more I went in last week to look at a nissan rogue. I drove out 45 min later financing the car i went in just to check out. The guys there made me feel very comfortable and the deal was to good to pass up. I am very happy i got a car from here and recommend anyone looking for a good car to check this place out ASAP.
Sovereign Mercedes Service Center is THE worst service center I have e... read more Sovereign Mercedes Service Center is THE worst service center I have ever been to. The 1st time I've been there, with a problem with shocks, they returned my car with a detached muffler. It rolled out of the shop sounding like a tractor. The supervisor looked right at it, walked away, and went home. "Sorry, it's Thanksgiving" was the response. The 2nd time, I bought the air pump, which turned out to be faulty, and was told that they have a policy of no exchange on electronic components, which is fine with me, but I would have to install it in the car and bring the entire car to be serviced under warranty. Eventually, I was told that the pump is OK, and $ 139 later, I replaced their faulty pump with another pump, and everything was fine. They saw it, they admitted it, but still would not exchange the faulty pump. My guess is, ripping off customers like this is the only way for them to make a living. What a SHAME! I have owned Mercedes cars for several decades, and would not recommend Sovereign to anybody.
