This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car ins... read more This shop scams people. DO NOT COME HERE. I have FULL COVERAGE car insurance in which I do not have to pay anything in the event of a car accident. When I first called to release my car, they said that my car wasn’t there for 2 days. Meanwhile, incurring storage charges. This is the oldest trick in the book to get money when they “can’t find” your car. My vehicle was here for 2 full weeks sitting in their lot HOSTAGE. Insisting on ME paying them cash or credit card to be released to my insurance approved body shop. They dodged almost every single one of the insurance company’s calls when they tried to pay the tow and storage fees from them. Multiple times they claimed the owner was not in or the woman who deals with billing was out. Stalling to get more days in storage fees. When my mom went down there to sign the release paperwork, (7 days in at this point) the owner Benny tried to hustle $800 cash or credit card from her so “they could tow it to the new body shop.” Their attitude towards me and my mom were very demeaning. As a young woman, they tried to intimidate and bully money out of me by giving me misleading and incorrect information at EVERY interaction I had with them. They would not have treated me this way if I was a male. I ended up calling the police to assist me with ensuring my car gets out after 2 frustrating weeks. I saw the bill was only $920, including the 2 tows and 14 days in storage fees. Something doesn’t add up here. This is why tow-truck companies and body shops get a bad reputation, because of predators like them. Unprofessional, rude, shady people.
If you live in central/south jersey (or a reasonable distance). Owns ... read more If you live in central/south jersey (or a reasonable distance). Owns a car you care about and/or plan to own for years. Don't want to pay dealership price for the same, and in most cases better customer and car service. And/or need a knowledgeable, trustworthy, dependable, courteous and cost-effective auto technician...YOU SHOULD KNOW UNION LINE GARAGE IN HOPEWELL. These guys are one of the best in the business. I have so much confidence in them that 'twas it not for legal reasons, and the size of my bank account...I would offer to pay for your repairs at another shop if you can prove said shop provided better workmanship, price and service than Union Line Garage.
After cleaning my 1954 Chevy Pickup I was driving to get gas so I coul... read more After cleaning my 1954 Chevy Pickup I was driving to get gas so I could meet the wishes of a bride to be her limo ride Saturday May 26 from the Church to the reception. My 3 speed manual transmission would not work and I was stopped in the middle of Rt 202 in Flemington. Lucky for me Dave's Towing flatbed was at the light so he made a u turn and picked me up and took me to American Auto Care. I jumped out and told Fred and Scott that I had a wedding and could they check and see if they could get me running again. They diagnosed the failure in 1 minute and went to work and Matt jumped in and the 4 of them took part of my transmission apart, spot welded a couple of broken retainer rings and rebuilt the 1st and 2nd gear assembly. In 2 hours they called and said "your truck is ready to go" and sure ennough it was running again. I was able to make the bride happy when I called and told her that my first call about not getting to the Church is cancelled and I will be there to drive her and her groom. Thanks for saving the day ...to the great work the guys at American Auto Care...they realllllly know their stuff... From: wrangler RS of Flemington NJ.
