Georges Garage and Towing

In June of 2012 I had my A/C serviced there. They quoted me under $100 but the total bell came to $145. They overcharged the A/C which made the compressor come on and off all the time. When I called them, I was told it was normal. Took the car to another garage and had the same service done again but this time for only $60. Confirmed that George's garage had put significantly more fluid into the system (1.8 pounds rather than the maximum of 1.18 pounds). When I called to complain and ask for a refund, I was told that I should I have brought the car back there and no refund. I would never take my car there again. They are unethical, overpriced and incompetent.…

Let me preface this review by saying that if I could give out negative stars, I would.  It is one thing to have your car towed, but it is another to have the car be mistreated and made to feel like you are the scum on somebody's shoes when retrieving it.

After getting incorrect directions to pick up my car (hey George, you might not know that there is a difference between North and South, but there is, in fact, a monumental disparity), I arrived to a less than friendly staff.  The bill was outrageous – I was charged for two days of "storage," even though up my car was towed at approximately 1 a.m. on Sunday morning and picked up at 9:30 a.m. on Monday.  I explained to the assistant that I tried to pick up my car on Sunday, however they were closed.  When I asked to see the manager about this issue, she stormed out of her office and told me: "They don't work for free!"  Yes, I can see how my car sitting in a parking lot for about 30 hours is a huge working time constraint for you.

Knowing that I was obviously fighting a losing battle, I took at my debit card to pay and was informed that they only accepted cash for tows.  Well thanks for the heads up!  I only had $75 in cash.  When I asked if she would take a check or use my debit for the rest, she refused and "kindly" told me there was a bank around the corner.  Obviously, this woman forgot that customer is the first word in "customer service."  

When I finally did get my car, the seats and floor was covered in mud and grease AND it smelled like an ashtray, complete with cigarette ashes all over the dashboard.

Talk about an award winning experience.  

One more thing, I realize that for some this may discredit my review, but after the awful treatment I received I can't help but offer two words of advice to the oh-so-wonderful manager: Weight Watchers.